Windows 10: white screen before lock screen appears

Discus and support white screen before lock screen appears in Windows 10 Support to solve the problem; I had a major cumulative system upgrade to my windows 10 home laptop 2 days ago. Since then when the laptop wakes from sleep (lift the laptop lid) I... Discussion in 'Windows 10 Support' started by Curious, Jan 26, 2018.

  1. Curious Win User

    white screen before lock screen appears


    I had a major cumulative system upgrade to my windows 10 home laptop 2 days ago. Since then when the laptop wakes from sleep (lift the laptop lid) I get a brief white screen before the lockscreen appears. This did not happen before the upgrade. Can the white screen be removed? What does it mean?
    Thanks.

    :)
     
    Curious, Jan 26, 2018
    #1
  2. kavi6233 Win User

    Nokia 6120 Classic

    Hello, my 6120c, restarts evry time i lock it. A white screen

    appears and i have to remove my battery to restart my phone. Solutions are welcome.

    Thanks
     
    kavi6233, Jan 26, 2018
    #2
  3. White Screen appears

    Everytime I leave my computer on and remain inactive (like if I was downloading something or mining) I would come back to see that my monitor screen is either white or yellow and I have to restart my pc to get it to work agian.

    My specs are:

    Intel core i5 6600k

    XFX rx 480 8gb

    Thanks!
     
    NathanFrazey, Jan 26, 2018
    #3
  4. white screen before lock screen appears

    Install latest version of the graphic card driver to see issue resolves.
     
    FreeBooter, Jan 26, 2018
    #4
  5. Curious Win User
    Thank you. It's a Toshiba laptop with Intel HG Graphics 4000 and when I try to update the driver, it tells me I have the latest version.

    This did not happen before the latest Windows update.
     
    Curious, Jan 26, 2018
    #5
  6. Please visit your laptop manufacturer website to see if they have newest graphic card driver for your laptop.
     
    FreeBooter, Jan 26, 2018
    #6
  7. Curious Win User
    Toshiba Satellite S855-S5424 laptop. i7 cpu with 8G ram.
    Originally came with Windows 7(?), updated to Windows 10. That W10 version has apparently reached its "end date" and I was compelled to download and update to a new W10 version. That's when the blank screen happened.

    I searched for a new video driver:
    - Windows did not find a more recent driver.
    - I visited Toshiba support: does not have a driver for W10.
    - Intel had a newer driver (win64_15.33.46.4885.exe, version 10.18.10.4885) dated 12/11/2017 which I installed but blank screen problem persists. When the Intel driver installed, it changed a whole lot of registry files and I have no way to restore the previous driver except by restoring an image backup. There is a "restore point" before this 1/25/18 critical update.

    This problem did not happen before the recent W10 update. The driver in the previous version of W10 worked fine. How to get it back into the latest supported Windows 10 version?

    What to do? Thank you.
     
    Curious, Jan 26, 2018
    #7
  8. white screen before lock screen appears

    Please visit Intel website link is below to download previous versions of Intel® HD Graphics 4000 driver. To download previous version of for Intel® HD Graphics 4000 driver click Show More.

    Downloads for Intel® HD Graphics 4000
     
    FreeBooter, Jan 26, 2018
    #8
  9. Curious Win User
    You are wonderful. I thought I was up the creek without a paddle.
    I'm installing the earlier driver. If it does not solve the problem, I will just keep going older till I find one that does not give the white screen.
     
    Curious, Jan 26, 2018
    #9
  10. Thank you!

    Lets hope previous version of the driver will resolve the issue.
     
    FreeBooter, Jan 26, 2018
    #10
  11. Curious Win User
    Thank you so-o-o-o much. The earlier driver seems to have solved it. I really appreciate your help and expertise.

    How do I now prevent Windows critical updates from automatically re-upgrading this video driver?
     
    Curious, Jan 26, 2018
    #11
  12. FreeBooter, Jan 26, 2018
    #12
  13. Curious Win User

    white screen before lock screen appears

    I installed the earliest driver I could find (version 10.18.10.4425, dated 4/4/2016) for W10. But the White screen persists. Earlier drivers are not for W10. So I am stuck.

    1. Can I try to install in W10 an earlier driver designed for W7 or XP?

    2. If I used system restore to restore to before the latest Windows 10 critical update, could I extract the driver that worked in that version of W10 and install it in this latest version/flavor of Windows 10?

    The blank screen really freezes the laptop. Could it be something else (not the video driver) in the windows update that is causing this blank screen? Maybe a W10 bug? I checked the event viewer and there does not seem to be an error mentioning video or display.
     
    Curious, Jan 27, 2018
    #13
  14. 1. You can install driver for Windows 7.

    2. No you cannot.

    How is your laptop work in Safe Mode?
     
    FreeBooter, Apr 4, 2018
    #14
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white screen before lock screen appears

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