Windows 10: Whiteboard exported PDF file is blank

In the Microsoft Whiteboard app, whenever I try to export a whiteboard as a PDF, it appears and saves in my Onedrive. However, when clicking the PDF in my Onedrive, it opens as a blank page regardless of the text or images that i have inputted into the whiteboard app.I have reached out to microsoft support. They have told me to repair the app in settings, but to no avail. The next step was to perhaps reset it, however this would lose all my data in the app, something which i am not prepared to doHopefully you can see my attached images

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Whiteboard - unable to export

When I export a Microsoft Whiteboard Canvass, and later open my canvass, I get this message:

This XML file does not appear to have any style information associated with it. The document tree is shown below.

How do I export my Whiteboard and without getting a blank / empty file? Please help. Very urgent. Thanks

[Move from Learning Tools/ Other]

 

Whiteboard - unable to export

Dear Sir

I am a teacher and I use MS Whiteboard in my online class. I use a graphics tablet to write on the Whiteboard (I use a desktop). After my class, I export my canvass as a high quality image using the export option in Whiteboard.

After exporting, when I open my canvass, I get the following message:

"This XML file does not appear to have any style information associated with it. The document tree is shown below"

This means there is nothing on my canvass.

This has happened many a time. So when my students want me to email the canvass after the class, often it is a blank canvass.

I need to resolve this problem. So please help me. Thank you very much for your help.

Azad

 

Whiteboard - unable to export

Hi Azad,

Asper your description, may I know are you using Microsoft whiteboard app to export. If possible, could you please share a step how did you try to
export a Microsoft Whiteboard Canvass or some related screenshot of better understand.

Also, could you please share with us screenshot of error message.

I appreciate your time and understanding.

Best Regards

Waqas Muhammad