Windows 10: Whiteboard: my pen is not working well

Discus and support Whiteboard: my pen is not working well in Windows 10 Software and Apps to solve the problem; When I am drawing on whiteboard, the color will automatcially swap between colors, even i didnt touch the color panel, the pen color will change to red... Discussion in 'Windows 10 Software and Apps' started by Tetsu Fung, Nov 15, 2023.

  1. Whiteboard: my pen is not working well


    When I am drawing on whiteboard, the color will automatcially swap between colors, even i didnt touch the color panel, the pen color will change to red or second color automatically. I have try to reset all the app and updated my window.

    :)
     
    Tetsu Fung, Nov 15, 2023
    #1

  2. Whiteboard troubleshooting. Missing pen cursor.

    Hi,

    I'm using Microsoft Whiteboard with a XP-PEN drawing tablet.

    After a few minutes of sketching, the Whiteboard app freezes for some seconds and, afterwards, the pen cursors disappears. I can still draw, but without the cursor visible it's not feasible to sketch anymore.

    I've tried to disable the pen and enable it again, but it doesn't work.

    After I restart the computer, I get the pen cursor working again.

    I really like the Whiteboard app. It helps make teams meetings more productive.

    But I can't really use it like this.

    Can anyone help?
     
    Tiago_Seabra, Nov 15, 2023
    #2
  3. Delamare Win User
    Problem with selecting pen in Whiteboard

    I have a laptop with touchscreen and a (active) stylus. I use the whiteboard a lot but I have a problem with selecting a pen/brush in the toolbar: when I click on it with the stylus it keeps selecting 2 pens - the first selected pen is still active. The result is that sometimes the program switches between the two selected pens. This morning I even had three pens at the same time selected! Is anyone familiar with this problem? I couldn't find any info about it elsewhere. I'm on Windows 10.1909 Home. My laptop is a Lenovo Yoga C940.

    Whiteboard: my pen is not working well 280251d1590477319t-problem-selecting-pen-whiteboard-sharedscreenshot.jpg

    Whiteboard: my pen is not working well 280252d1590477319t-problem-selecting-pen-whiteboard-untitled.png
     
    Delamare, Nov 15, 2023
    #3
  4. Whiteboard: my pen is not working well

    Pen issue on Microsoft Whiteboard

    Dear Ryan Hoerner,



    Good day! Thank you for posting to Microsoft Community. We are happy to help you



    We apologize for any inconvenience this may cause. I would like to confirm the following information to you so that we can understand your situation more specifically:

    • Are you using Windows 10?
    • Are you using a web whiteboard app, and if not, can you try using a web whiteboard to see if you're still experiencing this phenomenon?
    • Whether you have an external device such as a pen tablet.

    We look forward to your reply. Thanks for your cooperation.



    Sincerely,

    Tin | Microsoft Community Moderator
     
    Tin Zhang MSFT, Nov 15, 2023
    #4
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Whiteboard: my pen is not working well

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