Windows 10: Who Is Liable - Manufacturer Or Retailer

That didn't answer any of my questions. You shouldn't assume that the user was the cause of the problem without knowing all of the facts.

 

Nothing vague about it. Dell does not create nor has ownership of the software installed on the computer when shipped with an installed OS or the customer installs a copy of their software/OS on the machine, whether it is home use or Enterprise/Small Business use.

All that the manufacturer is responsible under a limited liability contract between mfg of hardware and consumer who uses it, the customer will be charged accordingly to the fees disclosed by whomever you take the computer to, unless you have an extended license that covers everything under a blanket, you would not be charged during that time frame the blanket coverage is for.

 

The user/customer of the PC and installed OS, are wholly responsible. In the case of Microsoft and slamming users/customers with Windows 10 installs, Microsoft had to in some circumstances that small business owners had no backup solution for their PC's, those instances went into arbitration and Microsoft had to hand over a check for the cost of placing the software back on those customer's computers.