Windows 10: Whole screen goes black

Hello,

This issue has been happening for over a month, and it's so annoying! It first happened when I tried to play a Youtube video. Basically what happened was I clicked on the video, it loaded for half a second, then froze for about 2 seconds, then my screen completely went black. Not just the application, not just the video, the whole screen. This has happened well over 15 times since then, and it doesn't occur only on videos. Whenever I'm on my Zoom classes, and I am doing something else on Edge or any other applications, sometimes it just goes black. When it comes back, which it does after like a minute, all the applications, not just the one that it blanked on, go white. Then when I click on them, It comes back up, but only after saying "application.exe has stopped responding." Sometimes it doesn't even come back, which is really annoying. After it comes back, if I'm watching Youtube, I click on another video, and it does it again!

I have found a fix, which is to restart my computer, but sometimes I have stuff that I have to do, and I can't always afford to restart. Also, it's just annoying to do, and I've never heard of anyone else having this problem.

:)

 

Screen goes black

Hi Kris,

It is possible that your screen goes black may be due to a critical system error which can cause the system to shut down. To isolate your issue, we'd like to gather more information:

• Have you made any recent changes prior to this issue?
• Did you get any error messages when it turns black?
• Have you tried checking if the sleep mode is turned on/off?
• What troubleshooting steps have you done so far?

Meanwhile, we recommend that you perform the steps in this
article to troubleshoot blank/black screen errors. This will provide you instruction when you see a black screen before signing in to Windows 10 and when you see a black or blank screen after signing in to Windows 10.

Let us know if you need further assistance.

 

Screen goes black if the power cord is connected

Hi Tony,

As the screen goes black I suggest you to refer the Microsoft article on
Troubleshoot black screen problems and check if it helps.

http://windows.microsoft.com/en-us/windows-10/troubleshoot-black-screen-problems

I also see that you are facing issues with the keyboard this might be due to the corruption of keyboard drivers. I suggest you to run the
hardware and devices troubleshooter and check if it helps.

Follow the below steps for the same.

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter. Refer these steps:

• Press Windows key + X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on troubleshooting and click on the view all option on the left panel.
• Run the Hardware and devices troubleshooter.
• Restart your computer and check if the issue is resolved.

Hope this information is helpful. Please get back to us with the information required, if you need further assistance, we’ll be glad to assist you.

 

Screen goes black

Hi,

To isolate your concern, we would like to ask a few questions:

• Were there any changes made on your laptop prior to this?
• Does it only happen when you use Internet Explorer, or have you tried using a different browser?
• Are there any external devices plugged into your laptop?

If your laptop experiences a black screen after upgrading to Windows 10, you may refer to this
link on how to troubleshoot black screen errors. Follow the steps provided. For additional help with
Internet Explorer, click here.

Let us know how it goes.