Windows 10: why am i facing problem with windows hello fingerprint recognition ?

i am facing problem with windows hello fingerprint recognition but from the early days ,it was worked perfectly

:)

 

Windows Hello Face Recognition Set up

Hi,

Please provide us below details to assist you better,

• How exactly you are trying to setup Windows Hello Face Recognition?
• What is the error you are getting, while trying to setup Windows Hello Face Recognition?

A regular webcam will not work with Windows Hello. Windows 10 features Windows Hello, which provides new ways to authentication using biometrics including facial recognition.
Since this is essentially 3-d detection, a camera with a specialized illuminated infrared camera is required.

I suggest you to try the below steps to setup Windows Hello Face Recognition and check if it helps.

• • 
    Open up "Settings" and click on "Accounts," then "Sign-in options."
    
  • 
    You need to set up a PIN code before you're allowed to use Windows Hello. So hit the "Add" button under "PIN" to set that up. Once you've done that the options to set up Windows Hello will unlock.
    
  • 
    You'll now see which options are available to set up under Windows Hello, Since we're looking at facial unlock you'll see an option for "Face." Click on "Set Up."
    
  • 
    The next screen will give you a little background on what Windows Hello is. Click on "Get started".
    
  • 
    The next step could happen incredibly quickly. Position yourself so your face is in the center of the frame that appears on screen. The camera will then do what it needs to do to register your face.
    
  • 
    Once you're set up you have an option that allows you to improve recognition.
    
  • 
    Now, when you go back to Settings you'll have the option again to improve recognition, remove your face, a toggle to turn on unlocking your PC when it sees your face and an added security option that will require you to turn your head
    left and right for verification.
    

For more information, refer to the below link:

https://support.microsoft.com/en-us/help/17215/windows-10-what-is-hello

Hope this information helps. Get back to us if you have any more queries on windows.

Thank you.

 

Windows Hello Face and Fingerprint Unavailable

Andre,

Thanks so much for your help!

My make is the Hp Spectre x360 Convertible 13-ap0xx

I tried to remove the Windows Hello Face and Fingerprint under Settings, but there is no option for "Remove". For the Face Recognition, the Remove button is there, but I can't press it. For the Fingerprint, the only option is "Set Up", and I also can't click
that.

I also went on Device Manager. Under "Biometrics", I removed the Fingerprint and Facial Recognition. However, when I rebooted the computer and pressed "Scan for Hardware Changes", only the Fingerprint Reader was restored, and I can't find the Facial Recognition
anywhere.

Thanks again,

Vanessa

 

Can I enable face and fingerprint recognition on my laptop?

The face and fingerprint recognition are disabled on my Lenovo laptop and I am unable to turn these options again. I receive a message in ‘Sign-in Options’ that ‘face and fingerprint recognition are not available
on this device’. I suppose it is due to the failure of my Lenovo fingerprint reader. I can use my laptop signing is through the password and pin. But I want to be able to use face and fingerprint
recognition in Windows hello