Windows 10: Why am I getting two of the same folders when I open File Explorer?

Why am I getting two of the same folders when I open File Explorer?
I have an attachment of print screen on what it looks like.
I hope I sent the attachment correctly.

:)

 

I am getting the same message on two different phones.

Both are in in the marketplace and saying "Cannot get information. Please try again later." One has been able to download before today and the other has never been able to.

 

I am getting the same message on two different phones.

Hello HeatherWoolever,



Thank you for posting,



In order to solve your issue please follow this steps :



-Make sure you have already associated well your Windows live id.



-Check if the cookies are authorized by doing those steps :



1.

On Start, flick left to the App list.

2.

Click Settings, then flick left to the Applications screen.

3.

Click Internet Explorer. You’ll see a check box next to text that reads: “Allow cookies on my phone.”
Make sure it’s checked.



Try to Download now from the marketplace if it still didn't work, power off the phone and remove the battery for 5 secondes then put it back and power ton the phone and try to downlod again.



Hope this will help you to solve your issue.



Best regards.



.

 

If you want to post pics , use the Windows Snipping Tool in Accessories and just paste the pic into the reply window , you don't even need to save it. (Opening stranger's files on One's PC is a security hazard eg from Word Macros)

If you are talking about a USB drive showing twice that is normal Win 10 , but it can be stopped with a Tutorial in the Tutorial Section on how to remove Drives from the Explorer Pane but needs reapplying after Each major Win10 Update , so get the .reg file and just use it each time.

Drives in Navigation Pane - Add or Remove in Windows 10 - Windows 10 Forums

KB

 

+1 The Tutorial works great for me.