Windows 10: Why am i seeing a black screen when i play some videos?

Discus and support Why am i seeing a black screen when i play some videos? in Windows 10 Software and Apps to solve the problem; Why am i seeing a black screen when i play some videos?... Discussion in 'Windows 10 Software and Apps' started by BruceHanke, Jun 9, 2025.

  1. BRUCEHANKE
    BruceHanke Win User

    Why am i seeing a black screen when i play some videos?


    Why am i seeing a black screen when i play some videos?

    :)
     
    BruceHanke, Jun 9, 2025
    #1
  2. DEEPIKA GOWDA
    Deepika Gowda Win User

    Unable to play video games on Windows 10, black screen after log-in screen

    Hi Natasha,

    Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

    I understand the inconvenience you are facing with accessing the Windows 10 operating system, we will help you with this issue.

    Do let us know the following to assist you better with this issue:

    • From where are you trying to play the video games (downloaded/ from website)?
    • If you are playing games from website which browser are you using?
    • Were you able to see any error code/ error message when the game crashes?
    • Are you able log-in to your computer?

    This issue might have occurred due to corrupted/ outdated display drivers.

    As you see black screen while logging to the desktop, I suggest you to refer to the below Microsoft article about this issue, try the troubleshooting steps and check if it helps.

    Black screen after upgrading to Windows 10

    Also, I suggest you to install all the pending updates on your device.

    Steps:

    • Connect to the internet.
    • Press Windows key and type
      updates      .
    • Click on Check for updates.
    • Under Windows Updates, click on
      Check for updates.
    • Try to install the updates being shown.

    Hope it helps. Kindly update the status of this issue and required information, we will be happy to help you further.
     
    Deepika Gowda, Jun 9, 2025
    #2
  3. RONALD TICE
    Ronald Tice Win User
    Video play green or black screen


    Getting a green or black screen when playing videos through Facebook. But, if I go directly to YouTube, the videos play with no problem. Thank you.
     
    Ronald Tice, Jun 9, 2025
    #3
  4. PAULLEDSTER
    paulledster Win User

    Why am i seeing a black screen when i play some videos?

    black screen when trying to play videos .

    Hello , I have a HP Pavilion dv7 laptop . videos do play on my browser , you tube , virgin media etc . when I try to play a dvd I have audio but no video , black screen, same as when I try to play video clips that I have saved in my videos folder . My default
    video player installed on this laptop is cyberlink and the web cam is cyberlink you cam .

    I have used the Microsoft help desk 4 times and I have had remote assistance but I still have the problem with video playback since installing windows 10 . I am seriously considering going back to windows 7 .
     
    paulledster, Jun 9, 2025
    #4
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Why am i seeing a black screen when i play some videos?

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