Windows 10: Why am I still getting ads after I paid for the premium version?

Why am I still getting ads after I paid for the premium version?

:)

 

Ads on premium version of Minesweeper.

Hi there, I keep getting ads on my premium version of Minesweeper. I've already contacted Xbox but have been told this is Microsoft's problem. This problem has just occurred suddenly and no matter what I do, like uninstalling the product and doing a store
reset and pressing the upgrade to the premium version which I already own which Microsoft acknowledges during this whole process, the ads will not disappear. I do not have this problem on any of the other premium games I have purchased so what is the problem?

Thank you, Robert.

 

Can't get premium solataire game without the ads

I can't find out if I have paid for the ad free game. The ads keep popping up although I thought I had paid for Premium Solitaire.

 

Premium Games in WIN10 don't work. Play for free, with ads, works fine; however, I paid my 9.99 for each game -- now I want what I paid for

I PAID FOR MY PREMIUM GAMES. ONLY ONE OF THEM COMES UP IN THE PREMIUM VERSION. IF I WANTED TO SEE ADS I WOULD NOT HAVE PAID MY $10.00 RENT EACH FOR FOUR GAMES. MS MAKES IT NEARLY IMPOSSIBLE TO SOLVE A PROBLEM BECAUSE THEY SUPPLY BOTH THE QUESTIONS AND
THE ANSWERS. THEY DON'T EVEN COME CLOSE TO ANSWERING MY QUESTION...BECAUSE THEY HAVE NO PROCESS FOR ACTUALLY ASKING A QUESTION YOU NEED THE ANSWER TO. HOW DO I GET MY PREMIUM VERSIONS BACK? OR MY MONEY?