Windows 10: Why am I unable to provide valid credentials to login with a REMOTE DESKTOP session

I have a WINDOWS 11 PRO machine, which I can login to using either of 2 accounts - for both I use a PINI'd like to be able to login via a REMOTE DESKTOP connection occasionally - the whole reason I upgraded to PRO actually! Since the Window 11 upgrade I'm unable to login.However, despite the credentials I provide being adequate to see a login screen, I'm unable to provide credentials to ACTUALLY login ‍Really appreciate a solution to this problem.

:)

 

Remote Desktop Login Failed

I just purchased a new Windows 11 system and I am using another Windows 11 system on my laptop to access the system through remote desktop and I get an error that says that the login failed. Something in the new Windows 11 system is blocking logins from remote desktop:

• I am using my standard Windows credentials to login locally. I have Administrator rights to the system, and a local login works fine.
  
• I can use Remote Desktop to login to another similar Windows 11 desktop using remote desktop with the same credentials and that also works fine.
  
• I've enabled Remote Desktop access in settings and specified my account as being authorized to login with Remote Deskttop.
  

I've gone through all the support articles I could find on the internet on this problem and I implemented the group policy fixes that have been recommended but it still hasn't resolved the problem. Any help or suggestions would be appreciated.

Thanks,

 

Remote Desktop won't accept login credentials

Hi Robert,



Thank you for writing to Microsoft Community forum.

• Are you using a Microsoft account to login?
  
• Was the user name changed at any point of time?
  

Meanwhile, you may try the steps listed below and check if it works:

• Open Command prompt as an administrator on your local machine and type:
  gpedit.msc
  
• Navigate to the following location:
  
  Local Computer Policy\Computer Configuration\Administrative Templates\System\Credentials Delegation
  
• Click on ‘Allow Delegating Saved Credentials with NTLM-only Server Authentication’
  
• Enable the policy and click on ‘Show’ button in the options window below and enter the value
  ‘TERMSRV/*’ (without quotes) into the list. Apply the changes.
  
• Do the same thing for the following policies:
  
  Allow Delegating Saved Credentials
  
  Allow Delegating Default Credentials with NTLM-only Server Authentication
  
  Allow Delegating Default Credentials
  
• Make sure that ‘Deny Delegating Saved Credentials’ is not enabled or does not contain ‘TERMSRV/*’ in the list
  
• Close all windows, open a command prompt, and use
  ‘gpupdate /force’ command to apply the policy directly.
  

Once the update is complete, reboot the machine and see if you can remote login.



Regards,

 

Urgent Assistance Needed: Remote Desktop Credential Issue

I am reaching out to seek urgent assistance with an issue I am facing while trying to connect to a remote desktop. Despite using the correct User ID and password, I am repeatedly encountering the following error message:

"The credentials that were used to connect to 10.2XXXXX.6 did not work. Please enter new credentials."

I can confirm with certainty that the credentials being used are correct. This issue has persisted despite numerous attempts to resolve it by following various troubleshooting steps available online. Here are the specific actions I have already taken:

1. Credential Verification: I have double-checked the User ID and password to ensure they are correct.
   
2. Remote Desktop Configuration:
   
   • I have confirmed that the remote desktop is set up correctly and is accessible.
     
   • I have ensured that the correct IP address (10.2XXXXX.6) is being used.
     
3. Network and Firewall Settings:
   
   • I have verified that there are no network issues and that the remote desktop is accessible from the network.
     
   • I have checked firewall settings to ensure that they are not blocking the remote desktop connection.
     
4. Credential Manager:
   
   • I have cleared and re-entered the credentials in the Windows Credential Manager.
     
5. Remote Desktop Client:
   
   • I have tried connecting from different Remote Desktop clients on various devices.
     
6. Operating System and Updates:
   
   • I have ensured that my operating system and all related software are up to date.
     
   • I have restarted both the local and remote machines to rule out any temporary glitches.
     
7. Security Policies:
   
   • I have checked and adjusted security policies to ensure they are not interfering with the remote desktop connection.
     

Despite these efforts, the issue persists. This situation is causing significant disruption to my work, and I am in need of an urgent resolution.

Could you please provide detailed guidance or advanced troubleshooting steps to resolve this issue? If necessary, I am willing to provide additional details about my system configuration or perform any specific diagnostic steps you recommend.