Windows 10: Why are my RealTek internal speakers not recognized by the computer?

I have no speaker availability. The internal speakers are not recognized and the external speakers do not work either. The speakers are not showing in Device Manager so I can't see if the driver is good and Norton says all drivers are current.

:)

 

Switching off internal computer speakers

This is a subject that has been raised before but Microsoft seems to refuse to answer. As a result of a previous update to Windows 10, the internal computer speakers work as well as the external sound system. There is no apparent way to switch off the
internal speakers and just have the external sound system working. A previous contributor suggested that Microsoft had a solution to this bug but wouldn't elaborate. This seemed very childish.

I ask the question again: Could someone give a step by step process for switching off internal computer speakers AND leaving the external speakers working. I have tried every setting but nothing fixes the problem. Surely this isn't rocket science and
it would be easy for Microsoft to write a bug fix???

Lack of action just infuriates users unnecessarily.

 

Internal computer speakers disappeared

Set "Speakers (Realtek) as the output device.

 

Headphones recognized as Speakers...

Hi Ahri,

Having your headphones recognized as speaker when plugged in at the back of your PC could be the reason why the audio is low. To help us isolate the problem, we suggest running first the audio troubleshooter from the link Fix
sound problems.

In case the issue persists, then let's remap or retask your Realtek audio jack and see if it addresses the issue. To do that, follow the steps below:

• Open the Realtek HD Audio Manager.
• In the back panel, right click the option where your headphone is connected.
• Choose the option Connector Retasking, then select Headphone.

Feel free to update us with the result so we can further assist you.

Regards.