Windows 10: Why are my wireless headphones not working?

My wireless headphones only work in hands free audio and when I turn this off or disable hands free audio I cannot switch back to normal. I have tried deleting and reinstalling drivers. In sound settings it says that the headphones are not connected and when I click connect nothing happens. They are connected to Bluetooth but not actually appearing in the output sound settings,

:)

 

Headphones not working.

Hi Haylee,

Thank you for posting in Microsoft Community and being a part of Windows 10.

I understand your concern about accessing the headphones on your device. We will help you with this issue.

Do let us know the following to assist you better with this issue:

• What is the make and model of your device?
• What are the troubleshooting steps you have tried to resolve the issue?
• How have you connected the headphones to your device?
• Were you able to see if the headphones detected on your computer?

As a work around, try the below and update us the status of this issue:

• I suggest you to connect the headphones to different device and check if the headphone is working fine. This will help us to detect if the issue is with headphone.
• If headphones are working fine on other devices, try to connect the headphones to different ports on the PC in the question and check if it is working fine. This will help us to know if the issue is with ports.

I recommend you to install all the pending updates on your device and check if it helps.

Steps:

• Connect to the internet.
• Press Windows key and type updates.
• Click on Check for updates.
• Under Windows Updates, click on Check for updates.
• Try to install the updates being shown.

Hope it helps. Try the above and update us the status of this issue with the required information, we will be happy to help you further.

 

Connecting Wireless headphones

Hi, Tim.

I'm Jen, an Independent Advisor and a Windows 10 user just like you. I don't work for Microsoft but I'm always willing to give any help that I can.

I'd suggest that you try other Bluetooth device in your laptop to see if its working. If its working fine but not with your headphones, please follow the steps on how to troubleshoot it in the support page below:

Fix Bluetooth problems in Windows - Microsoft Support

Also, try clearing the device list from your headphones:

1. Turn ON your headset.

2. Slide and hold the power switch to the right to the Bluetooth symbol for 10 seconds and wait until you hear "Bluetooth device list cleared".

Hoping for the best outcome.

 

Speakers and headphones work at the same time

Hi.

Let us isolate your concern by answering these few questions.

• Have you tried connecting your headphones directly to your desktop?
• Does your speaker work normally when connected to your desktop?

You may try the following steps to help resolve your concern:

• Unplug or Disconnect your speaker from the desktop.
• Connect your headphone directly to the desktop.

If the headphone works properly when directly connected to the desktop, we suggest that you contact your speaker manufacturer for assistance.

Let us know how it goes.