Windows 10: Why are photos disappearing from an external drive when I have not deleted them

I plugged my external hard drive into the pc which has lots of photos and videos on it to discover lots of the photos have disappeared.... I turned the pc off and on again to see if it helped recover the lost files... The message whatsnewcheck.Readrecord. Find child-there's was an issue parsing the xml file ENU flashed up on screen after reboot..I also did a avg scan....Please help... thank in advance

:)

 

Transferring photos to an external drive such as Passport

Hi James

Connect that external drive

Open File Explorer, on the left, choose your Pictures Library

On the right hand side, select the folders of photos you want to transfer, right click those and choose Send To - your external drive should be bottom of that Send To list

Then, you would need to delete those photos from your PC to stop those being synced to OneDrive . . .

 

The 'Photos' app for photo viewing has disappeared.

I do not understand this, when I returned to the PC later today my original settings had returned to the start screen, including one other tile which I had also lost but had not yet re-instated. Also the original list of 'All apps' had returned to the start
screen, including 'Photos'. There is nothing that I am aware of having done that should have caused the original disappearance of some apps from the 'All apps' list and their associated tiles, or that could have caused them to return.

It has therefore been unnecessary to follow your suggested steps, though I have done so anyway and it works as suggested. Note that I had followed your steps 1 & 2 earlier which is why I knew 'Photos' had not disappeared from the PC but was simply not
visible on the 'All apps' list and hence my inability to re-pin the tile.

Thank you for your reply and understanding my frustration.

 

External drive

Hi Richard,

There are several factors that can cause your external drive to not read DVDs even though the system is recognizing the device. This could be caused by a driver that needs to updated or corrupted files. For us to resolve your concern, kindly answer the questions
below:

• Just to confirm, the device that is not working properly is a external DVD optical drive?
• Were there any recent changes or updates installed on your computer?
• Have you tried to plug the external drive to a different port on your computer?

As a initial recommendation, we suggest that your run the built in troubleshooter in Windows 10. Kindly refer to the steps below:

• Type “Troubleshooting” in the Search bar and press Enter.
• Click on “View All” in the top left corner.
• This will display the list of troubleshooters which are built-in in the computer. You can click on
  Hardware and Devices from the list and you can run the troubleshooter.

This will check for common errors that affect hardware on your computer and attempts to correct them.

We look forward to your response after completing the steps.