Windows 10: Why are the Family Safety screen limits not working?

I set up my son's laptop on Family Safety and set screen limits. At first this was working fine. However the screen limits I have set no longer seem to work. He can still use the laptop outside of the times and duration I have set. Oddly the app still shows that he has gone over the duration limit but does not lock the device. Yet it locks by itself at a different time to the one I have set. I am still able to block and unblock apps and websites and see his activity and the time limits work correctly when he uses my laptop under his profile. I tried installing the latest Windows updates on his

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time limits in family not working

Hi Barbara,

We would like to know more details about your concern about the Family Safety time limit that is not working so we can better assist you. Kindly answer the following:

• Does it happen only with particular child account?
• What troubleshooting steps have you done so far?

In the meantime, we would suggest that you refer to this
support link on how to set up screen time limits for your child.

We look forward to your response.

 

Family Safety limits are not working

My Family Safety time limits are not working for one of my children, the other child's limits work just fine. I have tried all of the suggestions I could find in the community; account is verified, all updates done, I have even tried deleting the account
from the family and then adding it back(that worked for a couple days). How can I resolve this issue?

Thanks.

 

Windows 10 Family Safety time limits not working

I had this exact problem and these are the steps I took to get the issue resolved:

• Navigate to family safety settings and remove the child from the family having issues.
• Login to the childs account and launch Settings (windows key + i)
• Click the Accounts icon and select Sign in with local account instead
• Follow the steps to change to a local account. When completed, Login back to your account (admin account)
• Go back to the family safety settings and add your child back to the family group.
• Access your childs email address to accept the family invitation
• Verify the child now shows properly in the family settings and that the screen times are still correct.
• Login to the childs account and launch Settings (windows key + i)
• Click the Accounts icon and select Sign in with microsoft account instead
• Your family settings should now take affect.

I know this is pretty tedious, but like I said, it worked for me. If you are still having trouble, I suggest contacting support and they can help walk you through the steps to get it resolved.