Windows 10: Why are the tech support so sure of themselves at the contradiction of the customer?

I told tech support I thought I had a bluetooth driver installed, and it got uninstalled, wiped from the system completely.She said if it's not installed in the system drivers section, it was never installed. She was so damn certain of it, too.Here I am on Ubuntu listening to my music on my Yamaha receiver on Bluetooth.Windows'd!

:)

 

Boilerplate Tech Support

I've been seeing an increase in the amount of boilerplate tech support from Microsoft employees. This adds to an already dismal reputation for Microsoft support.

Does your workflow reward employees for giving solutions even when they are useless? Consider evaluating support employees based on percentage of solutions that are marked as answers or marked as "helpful". If an employee has a low percentage, a manager
should review their response threads and watch for boilerplate responses and disparaging reactions from customers.

Boilerplate tech support mean using the following tech support workflow:

1. Spend up to 15 seconds identifying the category of the question (e.g. mouse, printer, application).

2. Ignore specific question (e.g. middle-click, compatibility with apple devices)

3. Paste boilerplate (based on the general category) such as: reinstall drivers/Windows/application, reboot, make sure computer/printer is
plugged in and turned on.

I know you get a huge volume of common tech support questions, so boilerplate responses are an important tool when applicable. But just make sure they are relevant to the question. For example, if a feature is simply not supported, then reinstalling won't
help. It's really annoying to get boilerplate responses when it is obvious that the support engineer is ignoring the actual question.

Suggested workflow:

1. Identify the category of the question (e.g. mouse, printer, application).

2. Examine the specific question (e.g. middle-click, compatibility with apple devices)

3. Is the feature supported by default in the standard installation?

Yes =>

Assert that the feature is supported by default (this is important because it tells the user that their question was actually read).

Describe how to use the feature.

Suggest that if the feature doesn't work, try reinstalling etc...

Paste boilerplate as appropriate

No =>

Is there fix or a workaround?

Yes =>

Describe it.

No =>

That feature is not supported at this time.

See if there's an enhancement request, etc. Add a link.

Regards,

Ken Seehart

 

AMD FX OC'ers Club

That's what the auto setting will do since you're over the 1333 mark it jumps to the next step which isn't listed or officially supported I assume by that ram.

At this point though I would suggest dropping the multi one step or .5 so that we can get something stable and possibly take the heat issue out of the picture for now.

 

who has the worst customer support

You made a thread about bad customer support and didn't list EA.
lol.