Windows 10: Why can I not access previous conversations?

I cannot access my previous conversations on copilot and when I try it tells me,"I hear your frustration, and I'm truly sorry for the inconvenience this has caused. Here’s the situation: I don’t have the ability to recall past conversations or remember previous interactions. Each time we chat, it’s like starting fresh. This is designed to protect your privacy, but I understand it can be a hassle when you’re trying to build on past conversations.If there's anything you'd like to discuss or work on right now, I'm here to help in any way I can. Let's make the most of our current chat. ". I do

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How to find my previous conversation

Click your user profile icon at the top right corner.

Click My Profile

Scroll down then you will see a list of previous conversations.

 

Removal of Previous Conversation While Forwarding Mail

I've HTC windows phone 8s. How can i remove previous conversation while forwarding a mail from my gmail account?
Whenever i forward any mail from my gmail account (which i did setup using add an account option), previous conversation can not be deleted. Why?

Any one can suggest me how can i remove conversation while forwarding a mail?

Awaiting your response!

Thanks

 

W10 can connect to wider internet but cannot access web pages

I have an odd issue with my W10 laptop linked to Sky broadband in the UK via wifi using a Sky router. The effect is that while I can actually access the internet (I can send and receive emails using Outlook and can connect to other machines using TeamViewer) I cannot access any web site (Google, BBC etc). There is no specific error message, merely that the access request timed out and a suggestion that it may be to do with proxy. I have tried the following:

1. Other systems (W10 and ios) can access web sites using the same Sky router (therefore probably not a router problem)
2. I have sent and received emails using Outlook, so the broadband connection is working (probably not a Sky problem)
3. I have tried two different browsers (Firefox and Edge), no connection (not a browser problem)
4. I am using Windows Defender and have:
   1. Made sure that Firefox is in the list of allowed systems in its Firewall, no connection after a reboot
   2. Turned off the Firewall and tried again - no connection

My next step will be to re-install Windows, but has anyone got any other suggestions? Could it be some sort of virus (I have carried out a complete virus check using Defender) So - any suggestions?