Windows 10: Why can I not click on windows icon? I keep getting CRITICAL ERROR Your start menu isn't...

This is a "critical error" when I click windows start icon. Have rebooted several times, then did not recognize my password. Had to change it and did not take. Had to give my phone number for verification to get pass numbers. Reset p/w again. Now I can get on computer, but still get critical error when I click windows start icon. Message goes on to say your start menu isn't working. We'll try to fix the next time you sign in. It FAILED to fix. I did take a screen shot of error, but cannot insert.

:)

 

Critical Error with Start Menu

Hi,



Thank you for contacting Microsoft Community.

• What is the exact error message are you getting?

I would suggest you to refer to the suggestions provided by Ravinath P on October 5, 2015 and check if it helps.

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Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

 

How to fix Critical Error - Your Start menu isn"t working.

Hi Barrett,

Thank you for posting your query on Microsoft Community.

As per your query, you get critical Error with Start menu not working on your system and we are glad to assist you to fix the issue.

This issue may occur due to corrupted Windows system files or due to any third party antivirus software installed on your system.

I suggest you to refer the following response created by Ravinath P on “Critical Error – Start menu and Cortana aren’t working. We’ll try to fix it the next time you sign in.”

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Disclaimer: Antivirus software can help protect the computer against viruses and other security threats. In most cases, you should not disable the antivirus software. If you do have to temporarily disable it to install other software, you should re-enable it
as soon as you're done. If you are connected to the Internet or a network during the time the antivirus software is disabled, your computer is vulnerable to attacks.

As Microsoft Edge browser is not working. I suggest you to create a new user account profile and check, if it works.



Create a local user account in Windows 10:

Manage user accounts in Windows - Microsoft Support



Hope it helps. Reply with the result and I'll be happy to help you further.



Thank you.

 

Critical Error - Start menu

Hi,



Thank you for your reply.



I suggest you to try the steps provided by Ravinath P in the link below.

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Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.