Windows 10: Why can I not download certain games?

It's giving me an error saying "The code execution cannot proceed because MSVCP140.dll was not found. Reinstalling the program may fix this problem." but reinstalling doesn't fix the problem so I do not know what to do.

:)

 

Downloading games

Hi,



Install game in Compatibility mode

I would suggest you to install the game I compatibility mode and check: Follow these steps:

• 
  Download the driver from the manufacturer’s website.
  
• 
  Right-click on the driver setup file and click on
  ‘properties’.
  
• 
  Click on the ‘compatibility’ tab and check the box
  ‘Run this program in compatibility mode for’ and select Windows 10 from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists
  

Hope it helps. Do contact us for further queries. We will be happy to assist.



Thank you.

 

downloading games

Hi Dan,

There variety of games offered in Microsoft that can be downloaded on your devices. For us to help you download a certain game, we'd like to know more information. Kindly answer the following questions:

• What is the current build and version of your Windows machine?
• Are you downloading the game on Windows Store?
• What error message are you getting whenever you download the game?
• Can you send us a screenshot of the download process or its error message?

Post back for further assistance.

 

i just downloaded a game and it will open and shut automatically

Hi john,

For a better clarity on the issue, please answer the below questions;

• Please specify the game you are having issue with?
• Are you getting any error messages while opening the game?
• Also, did you download the game from windows Store?

For workaround, I would suggest you to follow the below steps and see if the issue can be resolved.

• Type Troubleshooting in the search next to start on the desktop.
  
• Click on View All on left side and select Windows Store Apps.
• Follow the onscreen instructions.

Get back to us for further assistance, we will be glad to help you.