Windows 10: why can i not download the sims 4

i cannot download the sims 4 or EA sports and i am very confused. I paid for the game

:)

 

Unable to play Sims 4 on Windows 10

Hi,

Thank you for posting your query in Microsoft Community

As per the description, I understand that you are facing an error "The dynamic library "rld.dll" failed to initialize (E1103)" while launching SIMS 4 in your computer. It seems like the issue is related with the inconsistency in the system files or
driver update. I will certainly help you with your issue.

Share this information to assist you better.

• Did you make any changes to the computer prior to this issue?
• When did you install SIMS 4?
• Have you installed any updates before/after installing the game?
• What are the system requirements for the game?
• Have you update your Graphic Drivers?

Refer the following steps to update graphic driver.

• Click on start button and go to control panel on the right column.
• Change the view by (from windows explorer) to
  large icons or small icons.
• Double Click on Device Manager.
• Expand Display Adaptor, double click on the available entry.
• Click the tab Driver, click Update Driver.

Note: I also suggest you to update the display card driver from the computer manufacturer website as well.

Please confirm with the SIMS 4 support if they have released any patches for this game.

I would suggest you to perform clean boot and check you are able to play game.

Putting your system in Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below to perform a Clean Boot

Refer to the link to perform clean boot.

How to perform a clean boot in Windows

How to perform a clean boot in Windows - Microsoft Support

Note: After troubleshooting, refer to this section "How to reset the computer to start normally after clean boot troubleshooting"

If issue persists please have this game reinstall and check again.

Following are the steps to remove SIMS 4 from Program and Features:

• Press Windows + R, type control panel and then click on
  ok.
• Double click on Programs and Features.
• Uninstall all the SIMS 4 related software.
• Reinstall the application.

Your reply is very important for us to ensure a proper resolution. Please get back to us with the above information in order to assist you accordingly.

For further assistance, you can post your query in Microsoft Community.

Thank you.

 

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