Windows 10: Why can my camera app take photos but not videos?

The camera app takes a while to load in and when it does, I can take a photo but not a video. I'll press record then wait about 10 seconds until the error code "0XA00F4249" appears. I just got my laptop wiped from a previous school account where I had no problems using the video feature on the camera app.I've tried restarting both my laptop and my camera app as well as uninstalling and reinstalling the app. I checked device manager and all my cameras and related programs are working fine and have been updated to the most recent version. I couldn't provide a screenshot of the error code as it w

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Photos and Camera apps broken

My MS Photos app is no longer displaying photos, or videos. If I double click on any JPG the Photos app opens but displays a blank white screen. If I try to reset the app from Settings/Troubleshooting I also get a blank white screen when I select the Photos app. If I right-click on a JPG in File Explorer and select the "Open with" menu option the process freezes before opening the list of apps. I need to kill the Explorer process in Task Manager to recover it. If I capture a video using the MS Camera app I can see it in the "Collection" list when I open the Photos app, but the thumbnail is grey and the video does not play back when I click on it - I just get a blank white screen. I'm running Windows 10 Pro 21H1 - OS Build 19043.1706. Any idea how I can fix this?

 

Missing apps: Store, People, Photos, Games & Camera on upgrading to 10

Thanks for replying spunk. That's the 'alphabetical' list I was referring to, none of these apps are in that 'All apps' list. Any more suggestions?

 

Photos app not importing my photos from my camera

Hello Wendy,

Thank you for posting your query on Microsoft Community.

I would appreciate if you can provide us the following information to help us understand the issue better.

• What happens when you try to import pictures from camera? Do you get any error message?
• Does your camera gets detected by Windows when you connect it?

Let's try the steps below to import photos from camera to your PC.

• 
  Connect a camera your PC.
  
• 
  Open the Photos app.
  
• Swipe up from the bottom edge.
  
  (If you're using a mouse, right-click within the app.)
• 
  Tap or click Import.
  
  If you have problems or want to import from a DVD, see
  Import photos and videos from a camera, phone, or DVD.
  
• 
  Tap or click the device you want to import from.
  
• 
  The app automatically searches for all photos and videos that it hasn’t imported before and selects them. You can also swipe down on or click each photo and video you want to import, or tap or click
  Select all.
  

Also Uninstalling and reinstalling the camera driver may help us in getting this issue resolved.

Step 1: Uninstall the Drivers.

a. Press “Windows Logo” + “X” keys on the keyboard.

b. Click on “Device Manager” from that list.

c. Search for the Camera driver in the list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove the corrupted drivers
from the computer.

d. Follow the on-screen instructions to complete it and then restart the computer if prompted.

After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.

Update Driver Software from the Manufacturer’s website:

Step 2: Go to the Computer or Camera manufacturer’s website and search for the latest Windows 10 drivers available and then install it by following the instructions given in the website.

Hope it helps. Please let us know on the status of this issue. We will be glad to assist you.

Thank you.