Windows 10: Why can’t factory reset? It say’s “there’s nothing to be changed”

my laptop isn’t working at all and won’t get off the troubleshooting screen at all and 3 options are on here 1.Recover from a drive. That’s not working at all. then troubleshoot and power off

:)

 

Windows 10 factory reset

Hi Charlie,

We can see here that you are having issues with doing a factory reset on your Windows 10. There are several factors
why you get the said error and that's what we are going to figure out. To isolate this concern, may we know the following:

• Any changes made on the computer prior to this concern?
• What troubleshooting steps have you tried so far?
  
• May we know the reason why you want to perform a factory reset?
• Did you experience any issues on the computer before you tried performing a factory reset?
  

 

factory reset and at&t apps

Hi,



I have a Samsung focus phone and I recently set it with my old windows live id. I want to change the windows live id now. Looks like its only possible via reseting my phone to factory default setting. However my question is what is factory default setting:

1) Will it erase all personal data, I guess yes

2) Will it also erase AT&T apps which comes with the phone preinstalled. e.g. AT&T FamilyMap, myWireless etc



This is especially important for me to know, as I will change windows live id after reset and as a result I wont be able to restore it from zune.

Regards

Vikas

 

Black screen after trying to reset back to factory settings. (Windows 10)

Hi Simen,



I realize the inconvenience you are experiencing with black screen issue on Windows 10 . I will certainly help you.



This issue might occur if there is change in system settings or display driver is corrupt.



I suggest you to follow the steps below to



To assist you better, please provide us the information below:

• When you say that "reset my computer back to factory settings", are you referring that you have tried to perform rolling back to previous Operating System or performed Reset of Windows 10?
  
• Are you able to see Windows 10 logo when you switch on the computer?

I suggest you to follow the steps provided in the Microsoft Help Article about troubleshooting on black screen related issues and check if it helps.

http://windows.microsoft.com/en-us/windows-10/troubleshoot-black-screen-problems

Please get back to us with an update on black screen issue with Windows 10, we will be happy to help.



Thank you.