Windows 10: Why can't I access word docs on my local computer with Office Pro PLus 2016?

I try to open a local file in word, like I have done for years!

I get this message: "We've opened your uploaded file in a separate window. Feel free to close this dialog."

OK, so where is the separate window?

Thanks,

:)

 

Office pro plus 2016

Hi Raymond,

Thank you for your reply.



To answer your questions:-

• Where did you purchase the product key? Is it from a retailer? -- No.
• Did you get an error message when you open the file? -- No there has never been any error message.
• When you say "I have checked the files on 2 other computers and they open faultlessly", did you save it to an external drive and opened it to different computers? -- Not exactly. I have local storage on my home network (a Western digital hard
  drive) connected to my router by ethernet cable. The files in question are on this hard drive accessible by 2 other computers (each of which has the same Office suite installed as my laptop).
• Does the issue happen to specific files? – Difficult to be specific in that so far the screen fault has been present on 5 word files (all calendar documents) and 2 Excel files.
  

Just to be clear I do not have Office 365 Home, I have Office pro plus 2016 which, when installed has required a valid key to take off the 30 day ‘timer’. I have noticed no difference in functionality between before entering the key to
that after the key has been entered. My question remains, therefore, am I correct in stating that (apart from the reminder that a key is required) Office pro plus 2016 functionality does not change as a consequence of entering a valid product key within the
30 day period?



Hope this helps clarify matters.

 

Office pro plus 2016

Hi Mick,

We'd like to ask few questions so we can isolate your concern properly. Kindly answer the following:

• Where did you purchase the product key? Is it from a retailer?
• Did you get an error message when you open the file?
• When you say "I have checked the files on 2 other computers and they open faultlessly", did you save it to an external drive and opened it to different computers?
• Does the issue happen to specific files?

To answer your question, the trial gives you access to all the features of Office 365 Home. It includes:

• Fully installed Office applications (Word, PowerPoint, Excel, OneNote, and Outlook, plus Publisher and Access for Windows PCs).
• 1 TB of additional OneDrive cloud storage so you can save documents, photos and videos online and access them from nearly anywhere.
• 60 Skype minutes that you can use to call mobile phones and landlines. See the list of countries/regions.

Note: It's only applicable for Office 365.

 

Office Pro Plus 2016 - Win7 transfer to Win10 licence failure

Microsoft Office Pro Plus 2016 has been running for about 2 years under Win7 (Dell laptop x64)

I now wish to transfer Office Pro Plus 2016 to a new Win10 system (Dell Inspiron 17 3793 laptop; supplied with multiple Office 365 versions - and since all deleted)

I have uninstalled Office Pro Plus 2016 and afterwards installed it on the Win 10 laptop - but the product key is rejected: "This product cannot be activated because the product key is not valid" (after running Microsoft's Activation Troubleshooter for Office 2019 & Office 2016: officeact.diagcab and launching Word 2016)

I have also tried running cscript ospp.vbs /act (as suggested in Kari's 'Office License Management Tool') but see:

... ERROR CODE: 0xC004C003
ERROR DESCRIPTION: The activation server determined the specified product key has been blocked.
NOTICE: A KB article has been detected for activation failure: 0xC004C003
FOR MORE INFORMATION PLEASE VISIT: http://support.microsoft.com/kb/2870357#Error0xC004C003

The recommended URL generates "Sorry, page not found"

So, suggestions for a possible remedy welcome.

Dave.