Windows 10: Why can't I log into my new laptop with sign-in credentials?

Discus and support Why can't I log into my new laptop with sign-in credentials? in Windows 10 Gaming to solve the problem; I bought a new laptop recently and created a new email for it. Now I am trying to login and it shows the account doesn't exist. So, i created a new... Discussion in 'Windows 10 Gaming' started by Tanvir Limon, Dec 27, 2024.

  1. Why can't I log into my new laptop with sign-in credentials?


    I bought a new laptop recently and created a new email for it. Now I am trying to login and it shows the account doesn't exist. So, i created a new one. It still doesn't let me in. It gets back to sign in page after it doesn't let me set up a pin.

    :)
     
    Tanvir Limon, Dec 27, 2024
    #1
  2. Rose W Win User

    Your Microsoft account needs you to sign in again-recent credentials

    The 'recent credentials sign in' message popped up in my laptop action centre.
    Nothing had been changed.
    So I signed into my Ms Account to the credential section.
    The email address in the drop down list was not current. The address was changed Jan 2015 and gmail has been in use on the laptop since that date. So my choice was to click on 'nothing applies' and do the next steps.
    The sign in required an alternate email address. Fortunately I have one handy. This security routine has a 30 day wait period.
    Now I have found the tutorial 37536 illustrating deleting extra accounts but I don't think I can do this because the security section is not available for 30 days. I had no idea this control panel item was available but only the tutorial informed what could be done with this data.
    It is amazing that 1.5 yr has gone by and the old email is still in there as a credential. I suppose after 30 days I can delete the hurontel address. I found it odd that the old email address was on the drop down list for a contact. Its a dead end address.
    Now that I have made the credential 'visit' can I assume the hurontel address is gone from MS records and I can delete it in the control panel credential section and not have to sign back into the MSAccount credential section because the correct address is listed?

    Why can't I log into my new laptop with sign-in credentials? 89515d1485969115t-your-microsoft-account-needs-you-sign-again-recent-credentials-mscredentials.jpg
     
    Rose W, Dec 27, 2024
    #2
  3. I keep getting Check Credentials Notification on my notification bar. How to remove "Check Credentials Notification"

    Hello,

    As you are still facing problem with check credential notification, I suggest you to create a new user account and check if the same issue occurs here as well.

    Here are the steps:

    • Go to Settings.
    • Choose Accounts and then select
      Family and other users
      .
    • Select add someone else on this PC.
    • Enter a user name and hit next.
    • Click on Finish.
    • Sign out from the current Account and Log into the new account.

    Let us know the status of the issue to assist you further.
     
    ThofikhAhamad, Dec 27, 2024
    #3
  4. Why can't I log into my new laptop with sign-in credentials?

    Error: "Click here to enter your most recent credential. Your Microsoft account needs you to sign in again" on Windows 10

    Hi Irish,

    Do not worry we will help you with this issue.

    I suggest you to follow the below steps and check if it helps.

    Step 1: I suggest you disable the third-party anti-virus software.

    NOTE: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If
    you have to temporarily disable it to install other software, you should re-enable it as soon as you are done. If you are connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

    If the issue persists, I suggest you to uninstall the third-party anti-virus software.

    Step 2: Change the settings in Windows Credentials.

    • Press Windows + X, click on Control Panel.
    • Click on the Credential Manager icon.
    • Select Windows Credentials at the top right in Credential Manager.
    • Under the Generic Credentials section, look for the listed
      MicrosoftAccount:user= (Email address)
      credential for your Microsoft account.
    • Expand open the MicrosoftAccount:user=(Email address)
      credential for your Microsoft account, and click/tap on Remove.
    • Click on Yes to confirm.
    • Sign out from the current user account, sign in and check with the status of this issue.

    Hope it helps. Get back to us with an updated status of verifying the user account credentials for further assistance.

    Thank you.
     
    Deepika Gowda, Dec 27, 2024
    #4
Thema:

Why can't I log into my new laptop with sign-in credentials?

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