Windows 10: Why can't I make copies of my files to an external drive?

When I try to make copies of my files to an external drive, the folders get copies but not the files. I also often get the following message:After this message, the computer general freezes. I would welcome any help!

:)

 

Regarding copying of files in external drive from pc

Hi,

The message that appeared on your screen may have occurred due to the possible missing files if you'll try to copy it that way. We suggest that you follow these steps on how you can copy the file together with it's properties:

• Right click on the application (Bully) and click Properties.
• On the application properties window, under the Shortcut tab, click
  Open File Location.
• The File Location window will open.
• Select everything. Copy and paste it to the external drive.
• The copying process may take a while depending on the type of files.

Let us know if you need further assistance.

 

Cannot copy files from external drive

Hi,

Thank you for replying back to us.

1. Did you try to create a new user account and try to copy the files from your external drive to your computer?
   
2. What is the location that you are trying to past the file? For example, are you pasting the files from your external drive to your Desktop, Documents, or somewhere else?
   
3. Are you able to copy the same files from the external drive to the some other PC?
   
4. Are the files write protected on your external drive?
   

Meanwhile, try the below troubleshooting steps.

Step 1: Go to the destination folder on your computer, where you are trying to copy the files from your external drive. Let’s create a
New Folder on your desktop.

Step 2: Double click on New Folder from your desktop and
Right Click on some blank space and click on Properties
and go to General tab.

Step 3: Under Attributes, completely uncheck the
Read-only option. (The box should be blank, check it again if it has a checkmark or a small square inside it).

Step 3: Click on Apply and
OK.

Step 4: Now, open one of the files on your external drive and do the same, i.e.,
Right Click on a file (NOT THE FOLDER) >
Properties > General and under Attributes, uncheck
Read-only option.

Step 5: Click on Apply and
OK.

Now, see if you are able to copy this file from your external drive to your computer.

Hope it helps.

 

Access Denied trying to copy from external drive

Hello,

We realize the inconvenience you are experiencing with copying file from external drive on C drive. We will certainly help you.

It would be grateful if you can reply to this questions in order to assist you further:

• Have you tried copying the file in some other location on your system?
• What is the exact error message you receive?
• Which all troubleshooting steps have you already tried?

We suggest you to try copying the file in Safe mode and check if you are able to. Follow the steps from link below:

Start your PC in safe mode in Windows 10

Let us know the results. We will be happy to assist you further.

Thank you.