Windows 10: Why can't I open the solitaire collection

When I click in the microsoft screen in the lower left corner of my screen I get a window for the solitaire collection, but it will not open.

:)

 

microsoft solitaire collection

Hi, Lee,

Step 1: Run App troubleshooter.

Check this link for the app troubleshooter.

Step 2: Run Windows Update troubleshooter.

Please see this link for the steps.

Step 3: Uninstall and reinstall Microsoft Solitaire Collection.

Click Start.

In the search box, type Microsoft Solitaire Collection.

Right click Microsoft Solitaire collection app tile, and the select Uninstall.

Restart your computer.

Right click Start.

Select Run.

Type wsreset.exe, and then press Enter. The Microsoft Store will open so you can reinstall Microsoft Solitaire Collection.

Step 4: Make sure your firewall/anti-virus isn’t blocking the app.

The steps to unblock the game (or any app that needs to access Xbox Live) will vary depending on the antivirus or firewall software you use. Check the documentation for your antivirus or firewall software to open settings and ensure that the software is not
blocking the app. If your antivirus or firewall has an app white list, make sure that your Xbox Live-enabled games are on this list.

Step 5: Clear your Windows Store cache.

Right click Start.

Select Run.

Type wsreset.exe and press enter. This will launch Windows Store with a cleared cache. You can check if Solitaire error goes away after doing this.

https://answers.microsoft.com/en-us/windows/for...

 

error 102_104 with microsoft solitaire collection

Hello Patrick,

Thank you for posting your query on Microsoft Community.

We regret the inconvenience caused to you. We will assist you in resolving this issue.

It would be grateful if you can reply to this question in order to assist you further:

• When exactly do you receive this error?
• Are you able to open Microsoft Solitaire Collection?
• Did you install all pending Windows updates?

For now I would suggest you to perform the steps from the below link and check if it helps:

Microsoft Solitaire Collection for Windows 10

Let us know the status of the issue. We will be glad to assist you further.

Thank you.

 

Microsoft Solitaire Collection does not open

Hi James, have you just tried resetting the Microsoft Solitaire Collection app?

Open the Settings App

Go to Apps

Find Microsoft Solitaire Collection in the list of installed apps

Click that app and choose Advanced Options- Reset