Windows 10: Why can’t I remove my child from the family group?

I have tried and tried to remove my child from my family group and to my wife’s, but it says that he’s a administrator even though he isn’t.

:)

 

Unable to remove child account from Family

I am the family organizer & there is just one member in the family besides me i.e. my child. I am unable to remove my child's (age: 11) account from family. It gives below error (after step 3).

You can't remove Ami from the family. Family members under statutory age need an adult's consent to join a family group. Only the adult that granted consent for Ami can remove this family member. Ask the family organizer who granted Ami consent to remove Ami from the family group.


Steps followed:

1. Log into Microsoft Family Safety
   
2. Select 3 dots on the top right of child's card & select "Remove from family group"
   
3. A dialog appears for final confirmation. Select Remove.
   

If I am the family organizer why can't I remove it?

Why does it say "Only the adult that granted consent for Ami can remove this family member"? Who else other than me granted consent? How can I find it out?

How can I remove my child's account from family?

My child cannot remove herself from the family group as well. She logged into Microsoft Family Safety but doesn't see the option to exit the group. Actually, I want her to join a different family group but it's not allowed since she is already a member of a current family group. Until she leaves her current family group she can't join a new one.

 

Microsoft Family - Child can remove themselves from the family

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing issues with Microsoft Family group.



Usually, when you add a Child account to Family group, the child account will not be able to remove themselves from the Family. Only the Adult account can remove the Child account from the family.



One of the possibilities that I can think of is that the Child account was added as an Adult account by mistake and that could be the reason your Child was able to remove him/her from the Family.



I would suggest you to try adding the Child account once again to the Family Group and see if the Child has an option to quit the Family group. Refer the article

Add members to your family group



Let us know how it goes.



Regards,

Prakhar Khare

Microsoft Community – Moderator