Windows 10: Why can't I see my pictures in the photo app?

Hi! I've been having an issue recently with viewing my pictures in the photo app. All of my photos are saved onto my laptop and I can view them if I go onto the folders they are in on file explorer, but when I try to view them on the photo app I can't see them anymore, which is weird because the app still shows a changing photo preview on my toolbar. Any suggestions on how to fix this?

:)

 

Why do my photos show up in the microsoft app but not in my pictures folder?

Hi Cindy,



I realize the inconvenience you are experiencing with Windows 10. I will certainly help you.



This issue might occur if there is change in photo app settings.



To assist you better, please provided us the information below:

• When you say that "microsoft app", are you referring to photos app?
• Have you made any changes to the computer prior to the issue?

I suggest you to follow the steps below to check the source file for photos app and also copy the picture from external device.



Step 1: I recommend you check the source file settings in the photos app settings and check if it helps.

1. Click on Search bar.

2. Then type "Photos" without the quotes in the search bar and click on it.

3. Click on Settings on the bottom left corner of the Photos app.

4. Then check if under Sources, pictures directory is present or not.



Step 2: I suggest you to directly copy and paste the picture from the external device into the computer.

Please get back to us with an update on issue displaying pictures imported in the photos app into picture folder, we will be happy to help.



Thank you.

 

Unable to delete pictures from Photos app

Hi,



Thank you for writing to Microsoft Community Forums.



We will need some more information from you to help you with the appropriate troubleshooting steps. Please reply with the following details:

• When you say, “I can't delete individual pictures” are you facing any issues in deleting the all pictures or only a particular? If yes, what is the error message that you read?
  
• Are you trying to remove the picture only from Photos app?
  

If you are trying to remove the pictures only from the Microsoft Photos app, then you can remove the particular folder from the Photos apps and the pictures won’t appear in Photos app. Please follow the steps mentioned below to do the same:

1. Open Photos app.
   
2. Click on ellipsis (three dots) on the top right corner and click on
   Settings.
   
3. Under Sources, click on X
   to remove the folder where your pictures are saved.
   

Please reply with the status of the issue, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Windows 10: Photos App is not working while opening pictures.

Hi Lowana,



I realize the inconvenience you are experiencing with Windows 10. I will certainly help you.



This issue might occur if photo app is corrupt or there is change in photo app settings.

To assist you better, please provided us the information below:

• Have you tried to checked the issue by opening pictures present in the external USB drive?
• Have you made any changes in the photo app prior to the issue?

I recommend you to follow the steps below to run Windows Store apps troubleshooter and also check if you are able to access photos app through search bar.



Step 1: I suggest you to run Windows Store apps troubleshooter from the below Microsoft Help Article and check if it helps.

http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

Step 2: I recommend you to check if you are able to access Photos app through search bar.

1. Click on Search bar.

2. Type "Photos" without the quotes in the search bar and click on it.

3. Then check if you are able to open the app.

Please get back to us with an update on issue with opening pictures through photos app, we will be happy to help.



Thank you.