Windows 10: Why can’t I sign in after factory resetting?

Discus and support Why can’t I sign in after factory resetting? in Windows Hello & Lockscreen to solve the problem; I have tried literally everything from running it into safe mode, resetting it again, using the command prompt. Nothing is working and for whatever... Discussion in 'Windows Hello & Lockscreen' started by FlaZ-, Feb 28, 2025.

  1. FlaZ- Win User

    Why can’t I sign in after factory resetting?


    I have tried literally everything from running it into safe mode, resetting it again, using the command prompt. Nothing is working and for whatever reason now I can’t even run safe mode anymore it just keeps loading but never loads. Is there anyway someone at Microsoft could recover my account in anyway to bypass “the user profile service service failed the sign in” error?

    :)
     
    FlaZ-, Feb 28, 2025
    #1

  2. factory reset

    Hi,

    There shouldn't be an issue singing in to your computer after performing a factory reset. What's odd is that the error message "Your account has been disabled" is showing up. However, we suggest that you provide us a screenshot of the signing
    in page with the said error message. It's for us to determine what would be the steps that we need to isolate your concern.

    We're looking forward to your response.
     
    Carlos Tin, Feb 28, 2025
    #2
  3. AndreePin Win User
    Windows 10 factory reset

    Hi Charlie,

    We can see here that you are having issues with doing a factory reset on your Windows 10. There are several factors
    why you get the said error and that's what we are going to figure out. To isolate this concern, may we know the following:

    • Any changes made on the computer prior to this concern?
    • What troubleshooting steps have you tried so far?
    • May we know the reason why you want to perform a factory reset?
    • Did you experience any issues on the computer before you tried performing a factory reset?
     
    AndreePin, Feb 28, 2025
    #3
  4. Sher Amo Win User

    Why can’t I sign in after factory resetting?

    Ive factory reset my computer but I can't use the mouse or the keyboard to select laugage

    Hi,

    A device like your keyboard and mouse is not detected during factory reset.
    To help us determine the appropriate troubleshooting steps
    that can resolve your concern, we would like to ask the following questions:

    • Are you performing a factory reset on a laptop or a desktop?
    • Is this the first time you perform a factory reset on your device?
    • What troubleshooting steps have you done so far to resolve your concern?

    In the meantime, if you're working on a desktop, we suggest that you try to use a PS2 keyboard just to bypass the installation process. Once Windows is up and running, you may now plug your mouse and keyboard to initialize Windows to detect these devices.

    We look forward to your response.
     
    Sher Amo, Feb 28, 2025
    #4
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Why can’t I sign in after factory resetting?

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