Windows 10: Why cant I sign in when my account exists

So I put in my correct email address on Microsoft which is j********** Email address is removed for privacy *** and it says that account doesn't exist. I have been using this same login for years and had no problems with it until a couple months ago. I tried creating a new account with the same email as j********** Email address is removed for privacy *** and it says it already exists. Now I can't play any games I connected to my Microsoft account with. Help me get my account back, thanks.

:)

 

Cannot sign in microsoft account.

My device: Lumia 520. GDR2.
I cannot sign in my Microsoft account on my device. It didnt say any error but Microsoft account is not listed in Email and account list. When I click add button, it will show microsoft account option but after press sign in, it is still not shown in email
and account. Another problem is i cannot delete facebook account. Error code: 0x83cf1202. I have tried as suggested here: http://support.microsoft.com/kb/2475837/en-us#step0x83cf1202 but as my Microsoft account is not shown, I cannot do step 6.

Any suggestion?

 

Sign in with a Microsoft account instead

I do in fact have an existing Microsoft account and if I go directly to Microsoft, everything works. The problem is clearly at Step 7 of the process of, "Sign in with a Microsoft account instead." I don't know why this is happening.

 

signing into microsoft account

Hi,

Thank you for getting back to us. We apologize for the delay in response.

I suggest you to follow the steps provided below and check if it helps.

• Navigate to Start>Settings>Accounts.
• In the left pane, click on sign-in options.
• In the right pane select Never from the drop down list for the option
  Require sign-in.

Hope this helps. Keep us posted on the status for further assistance.