Windows 10: Why can't I use my integrated camera for Windows Hello?

Hi!


I have a brand new Dell Vostro 5490 System SKU 0959 and I am unable to use facial recognition to unlock my computer. Can you please advise the steps to enable it? Thank you.


Persio

:)

 

Integrated Camera does not display color

Hi KBrownUNF, thank you for reaching out to us. My name is Jayson, an Independent Advisor for Microsoft Community and a user just like you. I'll be glad to assist you.

I understand that you have issue with your integrated laptop camera in greyscale. Might I suggest that you check this link, it is having a different issue with yours but the procedure to fix is just the same. I suggest you follow the steps listed.

https://answers.microsoft.com/en-us/windows/for...

Also if this is the first time that you are using the webcam, can you check maybe there is a sticker/plastic in front of the camera.

Let me know if this works and I'll be happy to help you to fix this.

 

I can't find my camera

This issue may have occurred due to an antivirus software that’s blocking the webcam or camera, or it could be an outdated webcam driver. To correct this, we suggest that you perform the troubleshooting steps on this article:

Windows can't find or start the camera.

Let us know if any of the troubleshooting steps worked.

 

Problem with Lenovo integrated camera

Hi,

Thank you for posting on Microsoft Community. I understand the inconvenience you are facing. I will certainly help you with this. This issue may arise due to driver corruption issue. Kindly follow the below given steps to
troubleshoot the issue:

Method 1:

I suggest you to run the Hardware and Devices
troubleshooter and check if it helps.

• Type troubleshooting in the search bar.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click on Hardware and Devices.
• Follow the on-screen instructions to run the troubleshooter.
• Check if issue persists.

Method 2:

You may also update the Camera driver from Device Manager manually and check if this helps.

• Press (Windows key + X) and click on “Device Manager”.
• Expand “Other devices”.

• Right click on the “Integrated webcam” drivers and select “Update Driver Software”. Once this is done, restart the computer and check if the issue persists.

Method 3:

If issue persist, I suggest you to try installing it in compatibility mode. Compatibility mode runs the program using settings from a previous version of Windows. Follow these steps to install the drivers in compatibility mode and check if that helps.

• Download the Integrated webcam drivers from the manufacturer’s website.

• Right-click on the driver setup file and click on ‘Properties’.
• Click on the ‘Compatibility’ tab and check the box
  ‘Run this program in compatibility mode for’ and select Windows 8/8.1 operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.

Hope this information is helpful. Do reply if you need further assistance, we will be happy to help you.

Thank you.