Windows 10: Why can't I use my Microsoft balance for purchases?

I have 50 dollars in my Microsoft account that I wish to buy a drawing software with in the Microsoft store. If I use a card for a purchase, it works. If I try to use my balance, it just displays "Contact us at Microsoft support, we’re having trouble processing your payment and we’d like to get it sorted out." The problems that it shows that I may have on the classic support page don't affect me, what do I do?

:)

 

Audio Balance in Windows 10

I would suggest you to follow the below steps and check-

• Click on Start and then control panel.
  
• Open the option of Sound and in the tab of
  playback click on the windows displaying speakers. This enables the button properties, click on it.
  
• This opens new window as Speakers properties, here click on the tab
  Levels.
• Now click on the button Balance in front of the speaker volume bar.
  
• This will open another small window of Balance. Here you may adjust the balance between the left and right speakers as per requirement.
  

Hope this helps. Let us know the results.

Thanks,

Meghmala – Microsoft Support

 

Unable to purchase on Microsoft Store with a Family account.

Thank you for your response. There are other games that allow you to purchase using the Microsoft funds that you transferred to a member of your Family.
If you don't have sufficient money in your Microsoft account to complete a transaction, you must use another form of payment registered with your Microsoft account to cover the remaining purchase amount, charge the entire purchase to the other payment
option in lieu of your account balance, or add additional value to your Microsoft account.

To ensure that the child account is allowed to purchase a content online, you have to check and change the restriction settings on the account by following the steps below:

1. Sign in to your account on the
   Microsoft Family page.
2. Find your child’s name and select More options > Spending >
   Change content restrictions.
3. Change the restrictions settings and allow the account to purchase.

If you are still unable to purchase the game, there is a possible issue with your profile or the billing information. We recommend that you contact Xbox Chat Support to securely check your account and the child account.

Keep us updated with the results after performing the suggested solutions above.

 

Using a Microsoft gift card for purchases

Hi LGSMITH1950

I am an independent advisor here to help

I know that you can use these gift cards when making purchases from the Microsoft store by choosing to use your Microsoft account balance

When you make these in-game purchases does it give you the option of what payment method you wish to use? Among the available payment methods does it list your Microsoft account balance?