Windows 10: why cant my computer download the drivers i need for my built in camera

why cant my computer download the drivers i need for my built in camera

:)

 

Built in camera

Hi Roy,

The issue you are experiencing with the built-in camera on your device might be caused by the update you installed. However, for us to fully identify the cause of this issue, we would be gathering additional information. Kindly answer the following:

• What troubleshooting steps have you tried so far?
• Can you send us a screenshot of the error message you are getting? Make sure that you remove all personal information.
• Have you tried updating the driver of the built-in camera?
• What is the current version and build number of your computer? To get the information, kindly follow the steps below:
  • Click on the Start menu.
  • Type winver.
  • Press Enter.

 

My built in camera doens't be recognized by windows 10 camera app

Hi Paulo,

Allow us to verify some information to isolate this issue. We would like to ask a few questions.

• Did you receive any error messages when you tried to use the camera with the Camera app?
• Have you tried updating the drivers of your built-in camera?
• Do you have any antivirus installed in your computer?

To help us address this problem, we suggest that you check out the resolution or troubleshooting steps provided on this

link.

Let us know of the result.

Regards.

 

Windows 10 and T420 built in camera

Hi Prasanna,

Thank you for posting your reply.

To assist you better, I would like to ask what is the make and model of your computer?

I suggest you to update the Camera Driver by following the steps provided below and check for status.

• Press Windows key + X and select Device Manager.
• Expand Imaging Devices from the list.
• Right click on the driver and select Update Driver software.

Hope this helps. Keep us posted on the status for further assistance.