Windows 10: Why can't my son sign in to Microsoft Family Features single-use codes are supposedly...

When my son tries to log in to his Microsoft account on his computer, the Microsoft Family Features pop-up window appears and asks him to sign-in to use family features. On the next screen, "Making sure it's you", he provides his PIN. The next screen reports, "Because you're accessing sensitive info, we'll send a code to **e-mail address** to verify your identity." He clicks "Send code", checks his e-mail, receives a message with the title "Your single-use code", finds the 6-digit code, enters it on the Family Features pop-up window, and the system responds with "That code didn't work. Check t

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Microsoft Family Features

Hello Laura,

To disable family features and turn off family settings on Windows 10, I suggest that you follow the steps outlined in these support articles:

• How do I turn off family features?
• Turn off family settings in Windows 10

Make sure you're signed in with your Microsoft account to
account.microsoft.com/family. For more information about troubleshooting issues with family features, please see this
forum article
created by Daniel Strommen [MSFT].

If you would like me to provide additional advice, simply respond to this thread. I will get notified and I’ll reply to you as soon as I can.

 

Endless Loop, Microsoft Family Always Asking My Son to 'Sign In To Verify Account'

I've had this issue for several weeks. Microsoft Family keeps prompting me to have my son "sign in to verify his account" of his Surface Pro and his XBox. We follow the provided instructions (navigating to aka.ms/familyverify and signing in) but the 'alert' never goes away. And it's not clear how we can do this on an XBox anyway. I've tried the suggested troubleshooting steps on other Microsoft Community threads, but none of them have made a difference.

 

Microsoft Family Features issues...

Hello
MaverickRobot4670,

To disable family features and turn off family settings on Windows 10, I suggest that you follow the steps outlined in these support articles:

• How do I turn off family features?
• Turn off family settings in Windows 10

Make sure you're signed in with your Microsoft account to
account.microsoft.com/family.

For more information about troubleshooting family features, please see this
forum article
created by Daniel Strommen [MSFT].

Please respond to this thread to let me know how the issue progresses. Similarly, if you have more questions, please inform me by replying to this post.