Windows 10: Why Did Microsoft Support Agents Hang Up On Me

I created a Microsoft service ticket this morning for an issue with Windows App. I chose to receive a call from support. They called and I explained the issue and I was having trouble understanding the agent as she had an accent and the line was not clear. I told her I was having difficulty understanding the words and she hung up the call. A while later I called the number that was used to call me and the agent passed me to Windows support. I finally got through after waiting about an hour and the agent asked me what the issue was. I once again explained the problem and he hung up on me.So I d

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desktop agent tray error message in windows 10

I tried the following suggestion. When I got to step 4, the list provided no checkmarks to uncheck and the icon for Desktop Agent Tray was a checkmark in a yellow circle. nothing happened when I clicked on the yellow circle with the checkmark. the title
on the list was Desktop Agent Tray(2) Clicking on the title opened a title beneath the Desktop Agent Tray (2) which did not have the (2)

the publisher of both titles was CenturyLink Inc and the status for the entry with the (2) was enabled and the status of the other entry was blank. Changing the status to disabled did nothing. the Start up impact was listed as high. There was another
entry under the two Desktop Agent Tray titles There was an icon then Dw20 with a high start up impact. No where was there a place to uncheck or delete. So far the box which lists the error disappears and there seems to be no problem. I just wonder why
it is there,



Hi,

Thank you for posting your query in Microsoft Community. Appreciate your interest in using Windows 10.

Desktop Tray Agent is a program used by Qwest to update their installer when setting up DSL (Digital Subscribers Line) based connections to computers. I suggest you to follow the steps below and check for the status:

• Press Windows key + R, type msconfig.
• Go to Startup tab.
• Click on Open Task Manager.
• Uncheck Desktop Agent Tray from the list.
• Click on Apply and OK.

Hope the information is helpful. Feel free to
write to us for any other assistance with Windows, we’ll be glad to assist you.

 

Support agent

Hi Awiese. I'm Greg, 10 years awarded Windows MVP, specializing in Installation, Performance, Troubleshooting and Activation, here to help you.

It's become increasingly harder to reach Microsoft Support chat or phone agents ever since WIndows 10 reached 1.3 billion users which is more than almost anything on earth - except Facebook which has never had personal agent Support.

Besides that almost no company gives free human support for free services, yet for years Microsoft has given support for it's free Upgrades and other free services without requiring proof of purchase.

If you paid for a product then you can expect Support and I'd keep pushing for it. Contact Microsoft Support at Contact Us - Microsoft Support. Explain the problem and keep asking for an agent.

But since you're here why don't you let me help you interactively in forums? Just describe the problem, how it started and what you've tried so far to fix it. I'll do my best to help or find someone else who can help better.

Feel free to ask back any questions. Report back results for more steps if necessary.

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AMD FX OC'ers Club

That's what the auto setting will do since you're over the 1333 mark it jumps to the next step which isn't listed or officially supported I assume by that ram.

At this point though I would suggest dropping the multi one step or .5 so that we can get something stable and possibly take the heat issue out of the picture for now.