Windows 10: Why did my biometric driver stop working after the recent update of windows 11?

Hi I updated windows yesterday 12/08/23 and my fingerprint sensor suddenly became "non compitable" but the driver was working fine before the update, also the driver is up-to-date.

:)

 

Why is Windows Biometric Service randomly stopping with Windows 11

My fingerprint scanner has stopped working multiple times since I upgraded to Windows 11. 25% of the time windows has presented a driver update which temporarily resolved the issue. 25% of the time there has been a driver update available, but I have had to search through the internet to find it as it is not listed in windows support anywhere. 25% of the time no error is presented, and I have had to create new fingerprints to resolve the issue. And the last 25% if the time the window biometric service is just randomly stopped and if I restart it, it starts working again.

I have seen this issue presented in the user community a few times and the only answer I am seeing are other users recommending the inquirer walk through all the same things I have gone through. This feels like a band-aid process to me, and I would like to know

1. If there is some stability development in the works for fingerprint scanners and windows 11?
   
2. Is Windows update unable to keep pace with driver updates for some reason?
   
   • Are the driver developers desperately trying to overcome issues with Windows 11 and getting out of sync with Microsoft updates?
     
     • And if so, is there some program/project management going into place to smooth this process out?
       

 

i need a biometric driver that can work on windows 7

Hi jasope,

Feel free to check out this link for steps on how to automatically get recommended
drivers and updates for your hardware. Just make sure that your Biometric devices are connected properly before doing these troubleshooting steps.

If the auto update fails, I suggest reaching out to the Biometrics device support website to get assistance in downloading the proper driver.

All the best.

 

biometric devices

Hi,

Thank you for posting your query on Microsoft Community.

I understand your inconvenience. We will assist you to resolve this issue.

I suggest you to follow the methods provided below and check if it helps.

Method 1: Enable Biometric option.

I suggest you to enable the Biometrics to pick up the Biometrics setting. This option shall be enable by default. However, I recommend you to follow the steps provided below and check if it enable or not.

• Press Windows logo key + R key.
• Type gpedit.msc and press
  Enter key.
• Under Computer Configuration, navigate to.

Administrative Templates Windows Components Biometrics

In the left hand panel of the Windows, double click on the following:

• Allow the use of biometrics
• Allow users to log on using biometrics

Select enable option and click on Apply and
OK button.

Now, restart your computer and follow the instructions provided below.

After restarting the computer, I suggest you to disconnect and reconnect the fingerprint sensor device and check if the drivers are getting detected in Device Manager. If the issue still persist, follow method 2.

Method 2: Reinstall drivers and compatibility mode.

I suggest you to download and install the latest drives for fingerprint sensor device from the manufacture’s website and check if it gets detected.

If the issue still persist, you may also install the drivers in compatibility mode and check.

Follow the steps to install the drivers in compatibility mode.

• Download the drivers from the manufacturer’s website.
• Right-click on the installer and click on "Properties".
• Click on the ‘compatibility’ tab and check the box "Run this program in compatibility mode for” and select previous Operating System from the drop down.
• Click on ‘Apply’ and click ‘OK’ and run the file to install it.

After installing the drivers in compatibility mode, follow the method 3 and check if you are able to get the sign in option with Biometric.

Method 3:

• Press Windows logo key + I key.
• Click on Accounts.
• Go to Sign in options.
• The fingerprint option will always be visible if there is a WBF-supported fingerprint reader (and its associated driver) installed on the computer.

For more information, refer the following Microsoft help article.

Biometric Devices

Biometric Devices (Windows Drivers)

Hope it helps. Do let us know if your issue is resolved. For any further query, feel free to contact us.

Thank you.