Windows 10: Why did my Windows 11 laptop crash after i started opening Roblox?

When i first started it on my laptop, the Roblox Launcher started saying memory dump or something. It was pretty hard to handle, especially that this is a brand new 2 month old laptop from Australia. The one i am currently using and crashed, is now in the Philippines. But, after a few minutes, it started to crash. And the BSOD screen appeared. Hopefully, it opened smoothly after BSOD.

:)

 

Roblox crashing w/out error message?

Roblox crashes upon starting up a game (via webpage). Same issue with the Roblox desktop app, however with this it's just when I open the app, not when I start a game. My account works on other devices, so it's not account-side. All of the solutions I've tried are listed below. I feel like I've done everything feasible, and I'm at a dead end. No error message appears post-crash as shown in the video.

What I've tried:

• Clearing the cache.
  
• Restarting my computer.
  
• Running Roblox as an administrator.
  
• Un-installing and re-installing Roblox.
  
• Ensured firewall/anti-malware services were not the cause.
  

Video of issue:

Computer Specs:

• CPU / AMD Ryzen 5600X 6-Core
  
• GPU / GeForce RTX 3060 Ti
  
• Windows 10 Home
  
• x64-based PC
  

Thanks.

 

Roblox keeps crashing

So I downloaded roblox on Microsoft Store and launched it. But when it said checking for updates, it crashed immediately. Other apps work fine, except roblox. Any suggestions on how to fix it?

 

BEX64 error in Roblox

The error report you provided indicates that Roblox crashed with a BEX64 error. BEX64 is a type of error code related to the Windows operating system, specifically indicating an issue with the application's execution.



Based on the information in the report, here are a few suggestions to troubleshoot and potentially resolve the issue:



Update Roblox: Make sure you are using the latest version of Roblox. Check for updates in the Roblox client and ensure you have the most recent version installed. Updating the game may fix any known issues or bugs.



Check system requirements: Verify that your computer meets the minimum system requirements for running Roblox. Ensure that your operating system, graphics card drivers, and other software are up to date.



Disable unnecessary background programs: Some background programs or processes may interfere with Roblox. Temporarily disable any antivirus, firewall, or other security software, as well as any unnecessary applications running in the background, and then try running Roblox again.



Clear Roblox cache: Roblox stores temporary data and cache files on your computer. Clearing this cache may help resolve any corrupted or conflicting files. You can do this by following these steps:



Press Windows Key + R to open the Run dialog box.

Type "%localappdata%\Roblox\logs" (without quotes) and press Enter.

Delete all the files in the opened folder.

Reinstall Roblox: If the issue persists, consider uninstalling Roblox and performing a clean reinstall. To do this, follow these steps:



Uninstall Roblox from your computer through the Control Panel or by using the uninstaller included with the game.

Restart your computer.

Download the latest version of Roblox from the official website and reinstall it.

Contact Roblox support: If none of the above solutions work, it may be beneficial to reach out to Roblox support for further assistance. They can provide specific troubleshooting steps or investigate the issue further.



Keep in mind that the provided error report does not provide extensive details about the cause of the crash, so these suggestions are general troubleshooting steps. It's always recommended to reach out to the game's official support channels for more targeted assistance.