Windows 10: Why do a need to buy an extension to play a video?

I used to be able to play videos downloaded from my iPhone, which use a .mov extension, but suddenly, MS wants me to buy an extension to be able to play these videos. Why do I suddenly need to buy an extension to play videos that used to play just fine without spending extra money?

:)

 

Wont play video files

Hello Connor,

For us to better assist you, we'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• Where did you obtain the said editing software?
• What is the file extension of the videos you were trying to play?
• What application were you using to play these video files?
• Were there any recent changes made prior to this issue?

We look forward to your response.

Regards.

 

video not playing

Hi,

Thank you for writing to Microsoft Community Forums.

1. May I know, which video player you are using to play the video?
   
2. Are you able to play the video on any other computer?
   
3. Are you facing the issue with only specific video or with all the other videos?
   

This issue could also occur when the USB or SD card is corrupted when you have transferred the video.

Try the troubleshooting methods provided below to further narrow down the root cause of the issue.

Method 1: Try a different video player.

1. Try to use a different USB to transfer the video, if you are playing it on other computer or device.
   
2. I suggest you to try a different video player and check if it plays.
   
3. You can also check on different device or computer.
   

Step: Run Windows Media player troubleshooter.

1. Press Windows + R key on your keyboard together.
2. Copy and paste the below command and run each at a time and follow the onscreen instruction on the troubleshooter
3. msdt.exe -id WindowsMediaPlayerConfigurationDiagnostic
4. msdt.exe -id WindowsMediaPlayerLibraryDiagnostic
5. msdt.exe -id WindowsMediaPlayerDVDDiagnostic
6. Reboot the computer and check.

If you still face the issue, reply to this post with more information.

Hope it helps,

Amit Sunar

Microsoft Community – Moderator

 

Videos not playing

Hello Benni,

This file isn’t playable. That might be because the file type is unsupported, the file extension is incorrect, or the file is corrupt error message is due to incorrect incompatible application for the video you're trying to play.

We'd like to know the format/file type of the video you're trying to play. To troubleshoot the issue, follow the steps below:

• Go to Settings > Select Apps > Click
  Default apps on the left panel.
• Hit Choose default apps by file type > Search the format/file type on the left side of the window, beside it is the application associated to open the specific file.
• You may set the application to be use to open the specific format/file type by clicking
  Choose a default or the application currently set.

Let us know the status of the issue.