Windows 10: Why do all USB ports cease functioning after connecting or removing the Redgear Pro...

Hi Guys,I've been experiencing a perplexing issue with my laptop where the USB ports stop recognizing devices like a mouse or pen drive, especially when I connect or disconnect my Redgear Pro Wireless Controller. This problem doesn't end there – all USB devices seem to malfunction simultaneously, leaving me unable to use any connected peripherals. This happens after 20-30 mins of gaming using this controller. I looked at maintenance, I found that this issue started on the day I started using this controller.What's even more concerning is that when I attempt to restart my laptop to troubleshoot

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USB ports failed

Hi,

To fully isolate where this problem is coming from, please answer the following:

• Have you tried connecting the peripheral devices to another computer to check if they will function?
• How old is the laptop?

You can find additional things to try to fix USB port problems on this
page.

We also suggest you run the Hardware and Devices Troubleshooter
in Windows 10. Here are the steps:

• Press the Windows key on your keyboard.
• Type Troubleshooting then press Enter.
• On the left side, click View all.
• Select Hardware and Devices.
• Click Next and see if it will find any problems.

Keep us updated about the issue.

 

USB ports not functioning properly

Hi,

This can be due to a recent change in the configuration of your device. To assist you with your concern, we recommend that you use Device Manager to disable and re-enable all the USB controllers. This lets the controllers recover the USB port from its unresponsive
condition. The USB controllers represent the USB ports in Device Manager.

To disable and re-enable the USB controllers, follow these steps:

1. In the Search box, type Device Manager and press Enter.

2. Expand Universal Serial Bus controllers.

Note: You might have to scroll down the list to find this item.

3. Right-click the first USB controller under Universal Serial Bus controllers, and then click Uninstall to remove it.

4. Repeat step 3 for each USB controller that is listed under Universal Serial Bus controllers.

5. Restart the computer. After the computer starts, Windows will automatically scan for hardware changes and reinstall all the USB

controllers that you uninstalled.

6. Check the USB device to see whether it is working.

Let us know if the solution above works for you.

 

USB ports

Hi Frank,

Inserting and removing a USB device repeatedly may cause the USB port to stop responding. When the port is in this state, it no longer recognizes any USB device, and the USB device will not work.

Here are few things that you can do to resolve the issue:

Use Device Manager to scan for hardware changes. After your computer scans for hardware changes, it might recognize the USB device that is connected to the USB port so that you can use the device.

To scan for hardware changes, follow these steps:

• Click Start, and then click Run.
  
  Note If you are running Windows Vista, click Start, and then use the Start Search box.
• Type devmgmt.msc, and then click OK. Device Manager opens.
• In Device Manager, click your computer so that it is highlighted.
• Click Action, and then click Scan for hardware changes.
• Check the USB device to see whether it is working.

Turn off Allow the computer to turn off this device to save power.

• In the Device Manager dialog box, expand Universal Serial Bus controllers, right-click USB Root Hub, and then click Properties.
• In the USB Root Hub Properties dialog box, click the Power Management tab. Uncheck the
  Allow the computer to turn off this device to save power
  box.
  

Let us know how it goes after performing the suggested troubleshooting steps.