Windows 10: Why do Live Chat Support Agent sucks at customer service?

I need my MS Word min max close button to use the theme I am using. I chatted with their agents and no one is giving me an answer. They always giving me canned replies and annoying instructions.

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Microsoft Live Chat Support or Help with Issue

Getting to an agent via Live Chat took me over an hour and was extremely convoluted *Confused. So much so that I honestly cannot recall all the steps I took. I believe their system is designed to have one go on a 'treasure hunt' as all other sites with live chat have that little chat pop-up.

 

Customer Service Via a Chat Session.

Greetings Community! I was in a Chat Session with an agent HA HA!!! I installed an app. from the app. store and the app. would not run correctly. So, I contacted an agent via chat. The agent refused to assist me in resolving the problem! Furthermore, the
agent told me how I should relax and work with her to resolve the problem. I rendered no indication that I was anxious. I expressed frustration. How dare someone to suggest that my disposition was in conflict with the issue!!! I use Apple computers now for
the past 5 months, and I love Apple! Agents suck!!! From my experiences. I will never support a piece of **** like Bill Gates! I ask the Community, please advise me how to file a complaint about the service that I experienced from the agent? Kind regards,
Mark D. Miller.

 

"chat with a support agent"

Why I don`t have "chat with a support agent" option? I have serios problem caused by you microsoft and yet I even can`t talk to anyone on your officials in person? Really? Is this how you care about your customers? Answer me now!