Windows 10: Why do Microsoft reps keep putting me on hold and then hanging up on me?

I've never encountered such horrible customer service, and no way to hold them accountable.


They hang up on you the moment you ask for a supervisor. It's the perfect scam for these guys when they can't understand the language or the issue at hand. They just hang up knowing that Microsoft will do nothing to hold them accountable.


I'm majorly peeved about this, to the point that I don't even care about the issue I'm having with my PC. I want to throw it in the garbage.

:)

 

Microsoft Tech Net Subscribers Club

james... we uhh, DO have microsoft reps hanging around the forum....

 

Microsoft rep didn't help, windows 10 internet worse than ever...

Months ago, I tried to update to windows 10. It did not work, so I left my computer as it was.

I thought that perhaps the glitches were fixed so I tried again. My computer successfully updated to

Windows 10. Only problem is that I can barely access any website(including Microsoft)...get the message..

"hmm can't reach that page". I contacted Microsoft Chat...the first rep said they would help, but I was dropped, so I tried again. The second rep on Chat tried to help, too, even remotely connecting, but the expertise simply wasn't there. I almost feel
as if there is a book or manual they are using that tells them what steps to take, and just like if it were me, if the steps don't work, they don't know what to try next. When the rep ran into a wall, it was me who suggested perhaps the anti-virus programs
loaded were a problem. I truly don't think the well meaning Microsoft Chat employee knew what to do.

Long story short, my computer's internet is virtually non-working. I have tried fixes listed on the Microsoft website. I have looked at countless YouTube offerings, trying to fix it. I updated the driver...then I thought I'd go to Intel and see if I needed
a different driver, but of course, the internet connection was so bad I couldn't complete.

I'm at my wit's end. I think I have to go back to an earlier version of Windows, but I don't even know if that can be done. This is so frustrating, I can't even compute....literally! Any suggestions for a very basic computer user? Not all of us are computer
geniuses. However, it doesn't take a genius to think I made a huge mistake in updating to Windows 10....I should have gone with the saying..."If it ain't broke, don't fix it." I just want to be able to use my internet again! Thanks!

 

Edge Search Does Not Permit Change of Region


I got these suggestions from the Microsoft Community forum.No. 1 worked for me:

Thank you for posting the query on Microsoft Community. I am glad to assist you on this.
We have reproduce the issue here and we are able to access non-regional search for google using Microsoft Edge.
I would suggest you to try the below steps and check if it helps.
Step 1:
Clear browsing data option of Microsoft Edge and check if you face the issue. To do so perform the steps below.

1. Click on the More actions icon next to the feedback icon present on top right corner of the Project Spartan homepage.
2. Select Settings and click on Choose what to clear.
3. Check the boxes Browsing history, Cookies and saved website data and Cached data and files and click on Clear.

Step 2:
I suggest you to create a new user account and check if the issue occurs.

1. Go to Settings.
2. Choose Accounts and then select Family and other users.
3. Select add someone else on this PC.
4. Enter a user name and hit next.
5. Click on Finish.
6. Sign out from the current Account and Log into the new account.

Step 3:
It could also happen because of network issue. I suggest you to try with different network connection and check if it helps.