Windows 10: Why do my Airpods keep cutting out while using my device?

Discus and support Why do my Airpods keep cutting out while using my device? in Windows 10 Drivers and Hardware to solve the problem; I recently purchased an Asus ZenBook, and while pairing and connecting my airpods was incredibly easy, I keep encountering them "fuzzing out" and... Discussion in 'Windows 10 Drivers and Hardware' started by Mel2020, Dec 23, 2020.

  1. MEL2020
    Mel2020 Win User

    Why do my Airpods keep cutting out while using my device?


    I recently purchased an Asus ZenBook, and while pairing and connecting my airpods was incredibly easy, I keep encountering them "fuzzing out" and completely cutting out for periods of time while in use.


    For example, I will be watching a video and they will be working perfectly, until they just stop playing sound. They are still displayed as being connected and if I wait a couple minutes the sound will resume. This cutting out then becomes more frequent the longer they are in use until I have to disconnect them completely due to the distraction.


    I have checked to see if the drivers need to be updated, disconnected and re-paired them and checked on my other devices to see if they are defective: they work perfectly on my older MacBook and Iphone.


    Has anyone encountered this issue? I have no trouble at all when using wired headphones.

    :)
     
    Mel2020, Dec 23, 2020
    #1
  2. NIKHAR_K
    Nikhar_K Win User

    AirPods paired but won't connect.

    Hi,



    Thank you for replying.



    I would suggest you to refer the steps mentioned below and see if that helps:



    1. Press Windows Logo key + X, and select
      Device Manager.
    2. Expand, Human Interface Devices.
    3. Look for AirPods Audio/Video Remote Control HID and
      AirPods Hands-Free Call Control HID, right click on each entry and select
      Properties.
    4. Go to the Power Management Tab, clear the checkbox for
      Allow the computer to turn off this device to save power.
    5. Also, repeat step 4 for Bluetooth Low Energy GATT compliant HID.
    6. Click on OK.


    Let us know how it goes.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Dec 23, 2020
    #2
  3. BERGLOF
    Berglof Win User
    Airpods

    My airpods don't show up on the list under HID. None of my two set do.

    Best,

    Erik
     
    Berglof, Dec 23, 2020
    #3
  4. PAR_0511
    par_0511 Win User

    Why do my Airpods keep cutting out while using my device?

    AirPod Pros Keep Cutting In and Out

    Hi KatrinaJane18, is this also happening when you try your Airpods on a different computer?

    Kindly check the steps below and see if you can change a couple of audio settings on your PC and check if it will have a different result.

    - Find the audio logo in the bottom right corner, Right Click on it choose Sounds.

    - On the top bar press Playback there should be ”xxxx Airpods Hands-Free” Right click on that device and disable it.

    - Right click on ”xxxx Airpods Stereo” choose Properties go to the far right on the top Surround Sound or whichever is in there then click on that and from there choose Windows Sonic for Headphones
     
    par_0511, Dec 23, 2020
    #4
Thema:

Why do my Airpods keep cutting out while using my device?

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