Windows 10: Why do the Casual Games force casino ads on me?

I am really getting sick of the Microsoft Casual Games video ads, which force me to sit through 30 seconds of ads that are usually about freaking SLOTS games. And if I try to click off and do something else while I wait, the ad just stops and won't let me continue. Oh, and turning off the ads in the Volume Mixer doesn't help either. There's no app thing that shows the ad so I can mute it, meaning I have to click the mute icon WITHIN the ad. So basically the Casual Games forces me to watch a casino ad every few games so that I can keep playing, probably in an attempt to convince me to upgrade to Premium. Is there any way to stop the ads from being so damn forceful and saying "YOU MUST WATCH ME OR YOU CAN'T PLAY"? And why put CASINO ADS in a game aimed at all ages, including KIDS *cough* Jigsaw *cough*???

:)

 

Casual Games

Hi Desmond,

Thank you for posting the query on Microsoft Community.

Sorry to know that you are unable to access games.

When you say casual games, what games are you referring to?

For Store issue:

Try to run the troubleshooter for Windows apps and check:

http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

I would suggest you to follow the steps:

• Open the Task manager. Here’s a tip: Press CTRL+Shift+ESC.
  
• Click File > Run New Task.
• Make sure you have a check mark beside “Create this task with administrative privileges”.
  
• Type CMD.
• Type the following 4 commands at the CMD prompt:
  
  dism /online /cleanup-image /restorehealth
  
  sfc /scannow
  
  powershell
  
  Get-AppXPackage -AllUsers |Where-Object {$_.InstallLocation -like "*SystemApps*"} | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
  
• Close the CMD window.
• Check to see if the issue is resolved. If not, restart the PC.

Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.

 

Sudoku Ad freezing games AGAIN!!!

Hi,



Thank you for writing to Microsoft Community Forums.



I appreciate your effort to work on this. I understand that you get advertisement while playing Microsoft Sudoku, I suggest you to have a look at the troubleshooting steps in the article
Microsoft Casual Games FAQ and see if that helps in resolving the issue.



However, as the issue is related to Microsoft Casual Games, we have a dedicated support team to look into this issue for you. Hence, I would suggest you post your query in the Microsoft Casual Games community. Please refer the section
Where can I find the Casual Games community? from the above article.

Regards,

Nikhar Khare

Microsoft Community - Moderator

 

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