Windows 10: why does a login interface not appear when wake up under sleepping mode , Turn off the screen

first tell the specification about my laptop and winder version. our laptop is Asus Q303UA 2 in one version , windows 10 professional version.I often did not shutdown my computer because it will take much time create a workbrench. so when I have a break or go offwork , I close my laptop. recently I found the login interface did not appear when re-awake the laptop, so I have no way to input password. so I cannot enter windows. The only way is to cut off the power and restart the computer. hope windows team can solve my problem. other problem is the One Drive , account cannot login.

:)

 

Login screen does not appear

Sometimes, like half of the time, when I put my laptop in sleep mode, it fails to wake up enough to display the login screen. I must do a hard restart in order for it to appear so that I may login.
Any suggestions?

 

Waking from sleep mode

Hi Kenneth,

For us to narrow down your concern with waking up your computer from sleep mode, we would like to know the following:

• Aside from Windows Update. were there any changes made on your computer prior to the issue?
• Is this the first time you experienced the issue?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?
• Send us a screenshot of your screen when you wake up your computer from sleep mode.

We look forward to your response.

 

Windows 10 Upgrade 1903 64 bit Sleep Wakes Up on Multiple Computers

Someone suggested I look at all the drivers list before and after the upgrade. I did, nothing found/changed in drivers.

What I did discover was that after the KB4503327 upgrade, if I put the computer to sleep mode (via power menu,) I discovered the computer wakes up after the minutes set in the "turn off screen".
So, if the screen shutoff were five minutes and I put the computer to sleep, it would wake up after that amount of time, then turn the screens off after another time period of five minutes.

At this point, I have set the screen turn-off to "never" and any other sleep mode to "never".
Then, when I put the computer to sleep, it stays asleep.

This issue was never seen until this OS upgrade was installed in the system.

My next step is to upgrade the video adapter (something from 2007) to a new and different model adapter to see if that corrects this issue, or not. For now, my work-around is to set "never" in "sleep mode".