Windows 10: Why does file explorer crash when i select anything even the smallest item.

Discus and support Why does file explorer crash when i select anything even the smallest item. in Windows 10 Software and Apps to solve the problem; I have tried absolutely everything on the Internet to fix this. I will go into my file explore, which won’t open from my taskbar so I have to do it... Discussion in 'Windows 10 Software and Apps' started by RJ Dart, Jan 27, 2025.

  1. RJ Dart Win User

    Why does file explorer crash when i select anything even the smallest item.


    I have tried absolutely everything on the Internet to fix this. I will go into my file explore, which won’t open from my taskbar so I have to do it through task manager. So I’ll go into it. I will try to click a file and it will just load for about 20 seconds and then just crash.I’ve seen things telling me to update drivers and I’ve tried that and everything is set. It’s up-to-date. Windows says that there’s not a new update so I don’t know.

    :)
     
    RJ Dart, Jan 27, 2025
    #1
  2. Samoreen Win User

    File Explorer reads the contents of the selected item - How to avoid ?

    Hi,

    In File Explorer, when I select an item, be it a folder or a file, I see the hourglass appear twice and I think that File Explorer is reading the file or folder contents in order to determine which information it should display in the bar below the menu. I don't want this.

    When I open a folder, select a file and then select another item by using the down arrow, the same process occurs for each new selected item. This makes traversing the list with the down arrow very, very slow.

    How can I disable this annoying behavior ?

    Thanks in advance.
     
    Samoreen, Jan 28, 2025
    #2
  3. File Explorer crashes on Quick Access Recent files item

    Hi Loreto,

    Clearing recent files does indeed allow File Explorer to open but my client did as I suggested and left recent files turned off for a few days and then turned it back on. It worked for a while but then started crashing again.

    Two users at the same site have now reported the same problem which suggests it's not an individual user doing something unusual. It is very possible that they are working on the same documents in the same project.

    The kind of documents in there will be:

    • Documents opened directly from SharePoint
    • Documents opened from File Explorer viewing a SharePoint document library
    • Documents opened from File Explorer using a mapped drive to a SharePoint document library
    • Documents opened from Office 365 OneDrive

    It's definitely a bug! Some threads have suggested bizarrely that it's linked to screen scaling?? And they do have a monitor and laptop screen with different scaling.

    Cheers, Rob.
     
    Rob Nicholson (Home), Jan 28, 2025
    #3
  4. Why does file explorer crash when i select anything even the smallest item.

    File Explorer crashes on Quick Access Recent files item

    Not a very good solution though is it - recent files is very useful and once you've started using it in earnest, it's instantly missed.

    The screen scaling tie in does seem to be a bit of a red herring.

    BTW - an interesting side note. Clearing recent items in File Explorer doesn't clear the recent items files you have in Outlook 2016, i.e. if you to go attach an file, there is still a list of recent files. Disable recent files in File Explorer and you still
    get a recent files list in Outlook. Sounds like two lists are maintained?? The two definitely work together. Save (say) a picture from Edge and it appears in File Explorer recent files and Outlook recent files.

    I'm going to hazard a guess that the crash occurs when File Explorer attempts to query the file to determine it's contents - for example, to display a thumbnail if you're in "Large icons" view.
     
    Rob Nicholson (Home), Jan 28, 2025
    #4
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Why does file explorer crash when i select anything even the smallest item.

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