Windows 10: why does my blue screen stuck at 0% for almost an hour. do i need to do something it

this is what my screen looks like its been an hour.

:)

 

Configuring update for Windows 10 0% complete is stuck on that screen

How can I fix my Dell XPS 13 stuck on 0% for Windows 10 update? The blue screen has done nothing for hours.

 

Blue Screen

Hi,





Blue screens could be caused by problems with your computer’s hardware or with its driver. Still, we
would like to know more about the issue. Please clarify the following:

• Did you get a STOP code?
• Did you install any hardware or driver recently?

For basic troubleshooting steps to resolve blue screen errors, we suggest checking out this
article and simply follow the steps.



Feel free to contact us if you need further help.

 

Blue Screen Of Death - Why does this one happen?

Hi,

A blue screen error or stop error usually means that the computer encountered some corruption. For us to isolate the issue, we need additional information:

• Did you perform any changes prior to the issue?
• Is the computer still able to go to the login screen or is it already stuck on the blue screen?

In the meantime, we suggest checking and following the steps on this article:
Troubleshoot blue screen errors. It has information on why you've encounter this issue and it provide appropriate
steps on how to fix it. Kindly choose the option based on when you've received the error.

We'll wait for your response.