Windows 10: Why does my bluetooth keyboard keep disconnecting?

Hello,I have the Microsoft designer compact keyboard , And I suffer from a connection problem when i switch the devices.My keyboard is connected to 3 devices my phone, tablet and computer. When I switch between devices. I am having a login problem only on my computer. I have to repair the keyboard every time. I also noticed if the keyboard is connected to the computer and goes into sleep mode; So here too I have to repair the keyboard again.

:)

 

Designer Bluetooth Desktop Keyboard bluetooth constantly disconnecting

Followed all steps, still no resolution, and my bluetooth mouse, headset, and even and xbox one controller all work and connect perfectly to bluetooth. Only the keyboard disconnects and unpairs. I highly doubt it is the keyboard's hardware, as it operates
just fine when its actually connected.

 

Bluetooth mouse & keyboard disconnecting repeatedly

Hi guys!

Over the last couple weeks I have been having an issue with my bluetooth mouse and keyboard. Both disconnect out of the blue and only work again upon rebooting my Laptop.

- My bluetooth is always on
- My bluetooth states that both the mouse and keyboard are successful connected
- My drivers are up to date for both bluetooth devices

Can't seem to find a solution.

Thank you for the help!

 

My microsoft ergonomic wireless bluetooth keyboard keeps disconnecting. Please help!

Hi Johana Duenas,

Welcome to Microsoft Community.

I understand that you're experiencing issues with your Microsoft Ergonomic Wireless Bluetooth Keyboard constantly disconnecting.

To better assist you, I would appreciate it if you could provide more details about the issue.

• What is your system version? We can type winver in the search box to get detailed system version information.
  
• What is your hardware information? We can type msinfo32 in the search box to get detailed hardware information.
  
• Have you recently made any changes to your computer or the keyboard's settings?
  
• Is the keyboard disconnecting intermittently or does it fail to connect altogether?
  
• Have you tried connecting the keyboard to a different device to see if the issue persists?
  
• How far away are you from the computer when the disconnection occurs? Is there any obstruction between the keyboard and the computer?
  
• Do you notice any specific patterns or triggers when the disconnections happen, such as after a certain period of use or when you perform specific actions?
  
• Have you checked the battery level of the keyboard? Low battery power can sometimes cause connection problems.
  

Now, let's explore some possible causes and troubleshooting steps:

1. Driver and software: Ensure that you have the latest drivers installed for your keyboard. Visit the official Microsoft website and search for the specific model of your keyboard to find and download the most up-to-date drivers and software.
   
   Microsoft Ergonomic Keyboard
   
   Mouse and Keyboard Center download - Microsoft Support
   
   Update drivers manually in Windows - Microsoft Support
   
2. Compatibility: Verify that your computer's Bluetooth is compatible with the keyboard. Check if your computer meets the minimum system requirements specified by Microsoft for the keyboard.
   
3. Bluetooth interference: Bluetooth signals can be affected by nearby devices or physical obstructions. Make sure there are no other electronic devices or wireless routers operating too close to your keyboard. Additionally, try to minimize the distance and obstacles between your keyboard and the computer to improve the signal strength.
   
4. Resetting the keyboard: Try resetting the keyboard by turning it off.
   
5. Pairing process: Follow the correct pairing process for your keyboard. Refer to the user manual or Microsoft's support documentation for step-by-step instructions on how to pair the keyboard with your computer properly.
   
   Pair a Bluetooth device in Windows - Microsoft Support
   

Your patience and cooperation are highly appreciated.



If the above steps don't resolve the issue, it's possible that there could be a hardware problem with the keyboard itself.

In that case, contacting the place of purchase for further assistance may be necessary.

If there is anything not clear, please do not hesitate to let me know.



Best Regards,



| Microsoft Community Support Specialist