Windows 10: Why does my keyboard and mouse work perfectly fine for my apps and so but can't click any...

Discus and support Why does my keyboard and mouse work perfectly fine for my apps and so but can't click any... in Windows 10 Gaming to solve the problem; I need help trying to find out the reason why my keyboard can't work, even though my apps on the outside are fine but I cannot open settings to turn on... Discussion in 'Windows 10 Gaming' started by Joshwy1398, Dec 17, 2023.

  1. JOSHWY1398
    Joshwy1398 Win User

    Why does my keyboard and mouse work perfectly fine for my apps and so but can't click any...


    I need help trying to find out the reason why my keyboard can't work, even though my apps on the outside are fine but I cannot open settings to turn on internet, date, time and sound. And I may have dropped it on a plane some time ago, but it seems like nothings damaged, I checked the keyboard, mouse and USB Plugs for the laptop, but nothing is wrong. Please suggest me some answers!

    :)
     
    Joshwy1398, Dec 17, 2023
    #1
  2. JAMESKBOYD
    JamesKBoyd Win User

    Mouse/Keyboard work in BIOS, they do not work once computer boots

    I have been using computers for over 25 years now, and I have never run across a problem like this. Backstory: I built my current PC about a year ago. Everything worked perfectly until about 5 days ago. At that point, it needed to restart. I restarted it, and upon boot neither the mouse or keyboard would respond. I tried a different mouse and keyboard, they did not work either. I tried both of the mice and keyboards with another PC, and they worked fine. This absolutely rules out the problem being the inputs.Then, I noticed that the mouse and keyboard do work in BIOS. However, after exiting BIOS and booting, they stop responding altogether. I have gone into system recovery countless times and tried literally every recovery option listed, to no avail. Any suggestions to help would be GREATLY appreciated. For the past 5 days I have literally had a $3000 paperweight.
     
    JamesKBoyd, Dec 17, 2023
    #2
  3. MICHAEL GALL
    Michael Gall Win User
    keyboard and mouse not working

    Hi Chrystal,

    For us to properly isolate the issue with your keyboard and mouse, we would like to know the following:

    • Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
    • Are you using a wired or wireless keyboard and mouse?
    • Have you tried using a different keyboard and mouse? If yes, how was it?
    • Have you tried using your keyboard and mouse to another computer? If yes, what is the result?
    • To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

    As an initial troubleshooting, we suggest that you try updating your keyboard and mouse drivers to resolve the issue. You may also check and follow the troubleshooting steps in this
    article.

    We look forward to your response.
     
    Michael Gall, Dec 17, 2023
    #3
  4. JOHN FER
    John Fer Win User

    Why does my keyboard and mouse work perfectly fine for my apps and so but can't click any...

    Unresponsive Mouse and Keyboard in Windows 10

    Hi,

    One reason why your mouse and keyboard is not working is because of an outdated driver. We suggest that you update the mouse and keyboard driver by following the steps below:

    • Pres Windows+X key on your keyboard.
    • Select Device Manager.
    • Locate the mouse and keyboard drivers, right click, then click on Update.

    If you need further assistance, don't hesitate to reach out.
     
    John Fer, Dec 17, 2023
    #4
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Why does my keyboard and mouse work perfectly fine for my apps and so but can't click any...

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