Windows 10: Why does my laptop bootup requiring Bitlocker number be entered?

Good Morning,I use an LG Gram 12th Gen I5 laptop that is 20 months old. Starting a few months ago, the computer required the Bitlocker number to bootup. It happened again this morning but before I could enter the Bitlokcer numbers, it booted up on its own. And have been having trouble sending/receiving email in Outlook 2021 because the internet gets blocked. My provider, Green Geeks, works tirelessly every time it happens but there is nothing left to do so now wonder if this problem is connected to my laptop requiring Bitlocker to boot up? So two questions: first, why is the computer occ

:)

 

Required to Enter Bitlock Code

Hi Ben,

Since your issue is related to BitLocker codes, the troubleshooting steps that needs to be done requires advanced and complex configurations. Because of this, we might need to refer you to our Microsoft TechNet forums. For us to direct you to the correct
forum category, we would need you to answer the following questions:

• Which build and edition of Windows 10 is installed on your device?
  
• Was your computer previously connected to a domain network?
• When you had your BitLocker set up, was it on the same hard disk drive?
• Is the computer a workstation or is it a personal computer?

If in case you'll experience an issue with BitLocker recovery keys, you can use this
link as your reference.

We are looking forward to your response.

 

Required to Enter Bitlock Code

Thanks.

• Which build and edition of Windows 10 is installed on your device?

The Windows is Version 10.0.16299 Build 16299.

• Was your computer previously connected to a domain network?

No

• When you had your BitLocker set up, was it on the same hard disk drive?

I don't really know, but I guess so. I was not even aware of the BitLocker until I was asked for the key. It only happened after they changed the motherboard.

• Is the computer a workstation or is it a personal computer?

Personal.

I should emphasise that I am only asked for the key sometimes.

 

Bitlocker Blank blue screen at PIN screen

Our organization requires Laptops to be Encrypted with a PIN #. One of our Laptops is giving me trouble. I have Bitlocker turned on and fully encrypted and have require Startup PIN with TPM in the Require additional authentication at startup in GPEDIT. I also have the Enable use of Bitlocker Authentication Requiring preboot Keyboard input on Slates enabled. When turning on the Laptop Bitlocker comes up with the light blue screen where you enter the PIN but the screen is blank. It doesn't say Bitlocker or have a box to enter the PIN #. Now I can just type the pin # and press enter and it works and loads windows as normal. I obviously can't give this Laptop to a user like this.

Anybody have any suggestions as to a resolution to this issue.
Thank You.