Windows 10: Why does my laptop keep crashing every time I play games from PC Gamepass?

Discus and support Why does my laptop keep crashing every time I play games from PC Gamepass? in Windows 10 Gaming to solve the problem; I have been trying everything under the sun to fix this issue with PC Game Pass, I did not have this issue before and could play without Game Pass... Discussion in 'Windows 10 Gaming' started by Twstd Phllyz98, Jul 21, 2023.

  1. TWSTD PHLLYZ98
    Twstd Phllyz98 Win User

    Why does my laptop keep crashing every time I play games from PC Gamepass?


    I have been trying everything under the sun to fix this issue with PC Game Pass, I did not have this issue before and could play without Game Pass freezing my PC. But, I don't know what caused this issue to arise. I have updated everything I could, uninstalled and reinstalled what I can. I know my Laptop is not the problem because I can play games off of Steam, GoG, and Epic games without ever encountering this issue. I know this is solely related to PC Game Pass. Also, since it freezes then crashes I can't get any error code whatsoever so I can't find out what is wrong.If this helps here a

    :)
     
    Twstd Phllyz98, Jul 21, 2023
    #1
  2. DARTH NAVSTER
    Darth Navster Win User

    Gamepass games on PC not working

    I have a valid gamepass ultimate subscription and recently tried to play gamepass games on PC. I downloaded the app and installed Crosscode and The Messenger. When I try to launch the games through the Xbox PC app, the app minimizes and nothing happens.
    When I try to launch the games through the start menu, it just directs me to the Windows Store to download the Xbox App, which shows that I've already downloaded it. Games I have previously downloaded from before the Xbox App came out, such as Forza Horizon
    4, seem to work ok. What can I do to get the newer games working?
     
    Darth Navster, Jul 21, 2023
    #2
  3. TESTING
    testing Win User
    Game crashing all the time / PC freezes sometimes

    Since about a month I have the problem that a game (Grand Theft Auto V) is crashing all the time. Sometimes the complete PC freezes too so that it displays the old image e.g. a few minutes ago (completely unresponsive, only restarting the PC helps). The time is not predictable, when it crashes. At one time it crashes after five minutes, another time it crashes after half an hour. But one thing is sure - it will crash.

    I have contacted the Rockstar Support and they say they can't help me anymore. Things I did asked by the Rockstar Support:

    • reinstalled the game and Social Club multiple times
    • deleted game files in AppData/Local/Rockstar Games/GTA V and Documents\Rockstar Games\Social Club
    • deleted C:\Program Files (x86)\Steam\steamapps\common\Grand Theft Auto V\GTAVLauncher.exe and restored via Steam option Verify integrity of game files
    • DISM.exe /Online /Cleanup-image /Restorehealth and sfc /scannow multiple times
    • uninstalled another app, which should be responsible for network timeouts/blocking
    • switching to story mode/second character
    • submitted the export of msinfo32 including crash reports to the support
    • changed firewall settings

    Things I tried myself:

    • played in Safe Mode
    • changed graphics settings
    • removed OC
    • updated to latest Nvidia driver (436.15)
    • updated Windows 10
    • checked the event log, but there is no entry
    • executed memtest86 without problems
    • made a stress test with FurMark without problems

    I don't have expierenced similar problems in other games/apps.

    System configuration:

    • i5-6600K
    • 16 GB RAM
    • Nvidia GeForce GTX 780

    Temperature is always OK.

    Launcher.log from GTA V writes something like:

    How can I find the cause of this error?
     
    testing, Jul 21, 2023
    #3
  4. PEACH1971
    peach1971 Win User

    Why does my laptop keep crashing every time I play games from PC Gamepass?

    all games crash!

    I suggest you run rthdribl > http://www.daionet.gr.jp/~masa/archives/rthdribl_1_2.zip
    Increase the window size step by step and watch your vga temps permanently.
    What happens?
    If it crashes, run at stock speeds as suggested before and retry.

    P.S.: When your system locks, does the display signal turn off after a time?
    Stuttering sound or no sound at all when freezing?
    What X1800XT model do you own exactly?
     
    peach1971, Jul 21, 2023
    #4
Thema:

Why does my laptop keep crashing every time I play games from PC Gamepass?

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