Windows 10: Why does my laptop keep crashing when I try to update my graphics driver?

Every time I attempt to update my graphics driver I get the BSOD System Thread Exception Not Handled nvlddmkm.sys error. I have reset my windows with a clean install, I have downloaded the driver from both NVIDIA website and GeForce Experience both crash at about the 25% install point. Everything I have read tells me that I need to update the driver but I can’t because the pc crashes before the driver gets updated. My laptop is updated to the newest win 11 update, I have even tried doing a clean install of the driver and it still crashes my laptop.

:)

 

Custom Driver : Intel HD Graphics & ATI Combo (Alpha) - by nIGHTmAYOR

according to laptop support page they do list an old downloadable driver for intel for windows 7 , weather this is related to there being several variants of that laptop or this laptop has switchable graphics i may just suggest you reset the bios and see if things change , if yes you may be able to apply step 2 , if not then apply step 4 and call it today , you are still better off being on the high performance gpu .

Out of curiosity can you take a snap shot from Settings > System > Display. Scroll down and click the “Graphics Settings” ?

 

Graphics Driver Crash on Fullscreen after Windows 10 Update

Hi Noah,

I appreciate your effort to resolve the issue with driver. I will certainly help you.

The issue might occur due to incompatibility of drivers.

I suggest you to run the Programs compatibility troubleshooter. It
runs the program using settings from a previous version of Windows. Try this setting if you know the program is designed for (or worked in) a specific previous version of Windows.

Kindly follow the steps to run the compatibility troubleshooter:

• 
  Go to Control Panel and select Troubleshooting.
  
• 
  Click on programs.
  
• 
  Select Programs compatibility Troubleshooter
  and follow the on screen instructions.
  

If the issue still persist kindly go to the below link and click on
Auto Detect on GPU. It will automatically detect the latest updated graphic driver.

http://www.geforce.com/drivers

You can also try rolling back the graphic driver.

Kindly follow the steps to roll back the driver:

• 
  Press Windows key + X and select Device Manager.
  
• 
  Click on the Display driver to expand, right click on the device/ graphic driver and click on Properties.
  
• 
  Now click on Driver tab and click on Roll Back Driver button.
  

Please get back to us for further assistance. We will be happy to help.

Thank You

 

Graphics Driver crashes

Hi Bastewart,



Thank you for posting in Microsoft Community.

I regret the inconvenience caused to you. Let me help you.

• 
  Do you see any error code or error message on the sceen?
  

I would suggest you to check the compatibility of graphics card with windows 10.



Follow the link:

http://www.microsoft.com/en-us/windows/compatibility/Error/Index

As you have mentioned device manager is not able to recognize graphics card so I would suggest you to run hard ware and device troubleshooter and check.



Follow the below steps.

A) Go to the Control Panel then ‘Troubleshooting’ and select ‘troubleshooting’.

b) Click on ‘Hardware and Sound’ and select ‘Hardware and Devices’ and click on next to run the troubleshooter.

If it doesn't work so I would suggest you to Boot in safe mode and try to uninstall graphics drivers. restart the computer. check if you can boot normally.



If yes, Try to install latest Graphics Driver in compatibility mode and check.

Follow the steps.



a. Right click on setup file.

b. Click on Properties.

c. Click on Compatibility tab.

d. Put a check mark on Run this program in compatibility mode for.

e. Select the operating system to which the driver is available.

f. Put a check mark on Run this program as an administrator under Privilege Level.

Follow the link to boot in safe mode:



http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10#v1h=tab01





Check if it helps. I hope the issue will be resolved. If you have any further queries, please feel free to contact us again. We will be happy to assist you.



Thank you.